Medical Front Desk Coordinator

Medical Front Desk Coordinator Retina Associates of Orange County - 4.2 Laguna Hills, CA Job Details Full-time $19 - $27 an hour 5 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Qualifications Revenue cycle management Spanish Patient flow optimization Financial data reconciliation Insurance prior authorization Medicare Ophthalmology Patient advocacy English Clinic experience Mid-level Medical scheduling Medical administrative support Front desk NextGen Patient interaction Referral coordination Medical terminology Medical receptionist Full Job Description Retina Associates of Orange County is a retina specialty practice dedicated to the treatment of complex vitreoretinal diseases. We are a high-volume, fast-paced clinic where precision and compassion go hand-in-hand. We are looking for a seasoned front office professional who understands the nuances of specialty eye care and enjoys the energy of a busy medical environment. The Role As a Medical Front Desk Coordinator, you are the face of our practice. You will be responsible for managing the patient flow for our specialists, ensuring that our high standards of patient service are met from the moment a patient calls to the moment they leave our office.

Key Responsibilities Efficient Check-In/Out:

Manage high patient volumes with accuracy, ensuring all demographic and insurance information is current.

Patient Scheduling:

Coordinate appointments, including urgent referrals for retinal emergencies and follow-up injections.

Insurance & Authorizations:

Verify PPO, HMO, CalOptima and Medicare coverage; ensure authorizations are in place for diagnostic imaging and office procedures.

Patient Advocacy:

Assist patients (many of whom have limited vision) with paperwork and navigating the office.

Revenue Cycle Support:

Accurately collect co-pays and balances, and manage daily payment reconciliation.

Requirements Experience:

2+ years of medical front office experience (Ophthalmology or specialized surgical experience is highly preferred).

Skills:

Strong knowledge of medical terminology and insurance verification processes.

Software:

Experience with EHR/PM systems (experience with NextGen is a plus).

Attributes:

Bilingual (English/Spanish) is a plus given our diverse Orange County patient base, but not required.

Professionalism:

A polished, empathetic demeanor and the ability to multitask under pressure.

Pay:

$19.00 - $27.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

In person