Front Desk Agent (Hospitality Industry)

In hospitality, the front desk sets the tone for everything that follows. We are seeking a professional and service-driven Front Desk Agent to support daily operations at a busy Oceanside property. This role is ideal for someone who thrives in a guest-facing environment, enjoys problem-solving in real time, and understands how small details shape the overall guest experience. You will be the first and last point of contact for guests, ensuring a smooth, welcoming, and efficient stay from check-in to check-out.

RESPONSIBILITIESGreet guests warmly and manage check-in/check-out processesHandle reservations, cancellations, and room assignmentsAnswer phones and respond to guest inquiries in a timely mannerResolve guest concerns or escalate issues as neededProcess payments, verify billing, and maintain accurate recordsCoordinate with housekeeping and maintenance teams to ensure room readinessMaintain a clean, organized, and professional front desk areaProvide local recommendations and support guest needs