Veterinary Receptionist (Care Coordinator) - Diablo View Veterinary Hospital

Veterinary Receptionist (Care Coordinator)

• Diablo View Veterinary Hospital PetVet Care Centers
• 2.2 Pleasant Hill, CA Job Details $19.17
• $23.

40 an hour 2 hours ago Benefits Paid parental leave Health insurance Dental insurance Adoption assistance Parental leave Employee assistance program Vision insurance Qualifications Collaborate with healthcare professionals Computer operation Phone communication Computer literacy Patient service Medical scheduling Administrative experience Medical records Data entry Managing patient records Client interaction via phone calls Full Job Description PetVet Care Centers' Diablo View Veterinary Hospital is currently seeking a Care Coordinator to join their team! At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer: Local autonomy with national support Career mobility and development opportunities A collaborative, inclusive environment where your wellbeing comes first You care for pets. We care for you. Position Overview Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist. Diablo View Veterinary Hospital in Pleasant Hill, California is a canine and feline only practice. We handle our patients gently and provide excellent customer care. Our veterinarians love medicine and enjoy collaborating on cases with all of the staff. We practice advanced diagnostics and anesthesia care. Key Responsibilities Provides excellent customer service in-person, over the phone, and during high-stress situations. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. Handles basic medical emergencies for pets and owners, ensuring safety and well-being. Assists with medication pickups, inquiries, and provides information about services and products. Inputs and manages data in practice management software, including billing and accounts. Assists with retail sales, weighing pets, processing faxes, and maintaining records. Reconciles cash drawer and performs end-of-day duties for accurate financial transactions. Qualifications (Required) Excellent communication and interpersonal skills Ability to provide compassionate customer service to pet owners Strong organizational and multitasking skills in a fast-paced environment Basic computer skills (scheduling software, email, data entry) Ability to schedule appointments, answer phones, and manage patient records Comfortable working around animals of various sizes and temperaments Ability to handle confidential client and medical information Team-oriented with a positive and professional attitude Availability to work hospital hours (Monday 8AM-5PM, Tuesday-Friday 8AM-6PM) Preferred Skills (Nice to Have) Previous experience in a veterinary clinic or animal hospital setting Familiarity with veterinary software (e.g., Avimark, eVetPractice, Cornerstone, Impromed) Basic knowledge of animal care, common conditions, and medical terminology Experience handling billing, insurance claims, and payment plans Strong understanding of appointment flow and triaging urgent cases Experience with inventory coordination or supply ordering (front desk-related items) Comfort with reporting, metrics, and front desk performance tracking Certification in customer service or healthcare administration (optional but valued) Schedule Monday 8AM-5PM Tuesday to Friday; 8AM-6PM What We Offer We care deeply about supporting our team members — professionally and personally.

Benefits include:

Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support — including Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle — a relief fund for team members facing personal hardship Local hospital culture backed by national resources At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact. You care for pets. We care for you. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.

EOE, M/F/D/V

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