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Dental Office Receptionist
Job
ABC Dental Group
Rancho Cordova, CA (In Person)
$46,800 Salary, Full-Time
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Job Description
Dental Office Receptionist We are looking for a true professional dental expert that has outgoing, welcoming personality in person and by phone. We want patients to remember you and ask you by name because your established rapport and gained patient trust and confidence. Experience with case presentation and providing customized patient benefit statements is expected. Fluency in Russian and/or Ukrainian is strongly preferred to effectively communicate with our patient community. We need a loyal, hard working professional that can: 1. Greet patients as if their families are a friends walking into your home. 2. Accurately obtain new patients' detailed insurance information and enter it correctly to prevent future miscommunications or billing issues. 3. Have top-notch computer skills (use every resource possible online rather than waiting on the phone or fax). Be able to quickly enter diagnosed treatment and obtain accurate insurance estimates on the spot. 4. Be very organized, prepared and forward thinking (especially for patients that already have treatment plans), to prevent confusion upon patient check out. 5. Have at least one year of front office in a general dentistry front office 6. Have expert phone skills with current patients and convert email, text and phone inquiries into scheduled new patients, which know what to expect the day of the new patient exam. A team member that does not put up roadblocks to care, is what we are looking for. 7. Be able to answer patient questions about procedures/post-operative questions. Have patients leave scheduled with confidence that the front and back office explained dental treatment in the same way to patients and parents of pediatric patients. 8. Know ADA/CDT codes that insurances will pay and submit claims electronically with appropriate attachments (xrays and photos). 9. Take ownership of the schedule, meeting our daily and monthly production goals. Put the schedule as your number one priority if it is not full the day prior. 10. Immediately collect on outstanding claims and patient balances. 11. Manage referred patients seeing specialists and incoming reports. 12. For patients with insurance, when the EOB comes back, the patient balance should be zero. Please send a