Patient Admin Specialist (PAS)

We are looking for a Patient Admin Specialist (PAS) to support front-desk and patient registration activities in an outpatient clinic in California. This long-term contract position is ideal for someone who combines strong customer service skills with the ability to manage scheduling, documentation, and patient communications in a fast-paced healthcare setting. The role focuses on creating a smooth experience for patients while helping the clinic stay organized, responsive, and efficient during daily operations.

Responsibilities:

• Welcome patients upon arrival, guide them through check-in and check-out steps, and address routine questions related to appointments, billing, and visit logistics.
• Coordinate new patient intake and assist with arranging procedures and surgery appointments based on provider availability and clinic priorities.
• Work closely with physicians and clinic staff to align scheduling needs and help address time-sensitive patient concerns promptly.
• Support patient and provider interactions by using approved reference materials, office tools, and established administrative procedures.
• Maintain accurate clinic records by updating databases, processing internal documentation, and organizing front-office information.
• Respond to non-clinical inquiries received through phone, messaging, or CRM systems, and escalate issues when they require additional review.
• Handle incoming and outgoing administrative materials, including faxes, mail, and clinic documentation, while ensuring proper distribution and filing.
• Contribute to high service standards by managing multiple front-office tasks efficiently and maintaining a thorough, patient-focused approach throughout the day.