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Medical Front Desk Specialist
Job
Robert Half
Sacramento, CA (In Person)
Full-Time
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Job Description
Description We are looking for a Medical Front Desk Specialist to support daily patient-facing operations in Sacramento, California. This Long-term Contract position is ideal for someone who enjoys creating a welcoming experience, managing front office workflows, and keeping appointment activity organized in a clinical setting. The person in this role will help patients move smoothly through the visit process while maintaining accurate records and clear communication with care teams and partner departments.
Responsibilities:
- Welcome patients upon arrival, guide them through the sign-in process, and provide attentive front desk support throughout their visit.
- Enter information for new patients and maintain accurate demographic records for returning patients in the practice system.
- Manage the appointment calendar by arranging, adjusting, and canceling visits while keeping scheduling details current.
- Work closely with hospital clinics and internal departments to align appointments and support coordinated patient care.
- Reach out to patients in advance of upcoming visits to verify attendance and help reduce scheduling gaps.
- Prepare and print prescription-related documents each day in accordance with office procedures.
- Complete checkout activities after appointments, ensuring follow-up needs and next steps are properly addressed. Requirements
- Demonstrated experience in a medical front office, reception, or patient access environment.
- Strong interpersonal skills with the ability to deliver courteous and patient-focused service.
- Clear verbal and written communication skills for interacting with patients, providers, and administrative teams.
- Familiarity with appointment scheduling, patient check-in, and general reception workflows in a healthcare setting.
- Working knowledge of insurance processes and basic ICD-10 diagnosis coding.
- Comfort using computers and medical office software; experience with Epic EMR is preferred.
- Understanding of basic medical terminology and the ability to apply it accurately in day-to-day tasks.