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Referral Coordinator
Job
Robert Half
Sacramento, CA (In Person)
Full-Time
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Job Description
Description We are looking for a Referral Coordinator to support patient access and care coordination for a busy healthcare team in Sacramento, California. This Long-term Contract position is ideal for someone who is highly organized, service-focused, and comfortable managing referrals, appointments, and patient information in a fast-paced setting. The role requires strong communication skills, attention to detail, and confidence working within Epic EMR to help ensure patients receive timely and accurate support.
Responsibilities:
- Coordinate incoming and outgoing referrals by reviewing requests, confirming required information, and routing cases appropriately.
- Schedule patient appointments and follow-up visits while helping maintain efficient provider calendars and clinic workflows.
- Communicate with patients to provide updates, explain next steps, and assist with referral-related questions or scheduling needs.
- Access and update medical records in Epic EMR to keep referral documentation complete, accurate, and current.
- Verify that referral orders, authorizations, and supporting documents are properly recorded before processing requests.
- Work closely with clinical and administrative staff to resolve scheduling issues and support continuity of patient care.
- Monitor referral status and follow through on outstanding items to help prevent delays in treatment or specialty access. Requirements
- Previous experience in referral coordination, patient scheduling, or a related healthcare support role.
- Hands-on proficiency with Epic EMR or Epic software in a medical office, clinic, or hospital environment.
- Working knowledge of patient medical records management and appointment coordination processes.
- Ability to communicate clearly and professionally with patients, providers, and internal care teams.
- Strong organizational skills with close attention to detail and the ability to manage multiple priorities.
- Comfortable assisting patients in a courteous, responsive, and solutions-oriented manner.
- High school diploma or equivalent required; additional healthcare administration training is a plus.