Medical Receptionist

The Role As our Front Desk & Client Experience Coordinator, you will be the first and last point of contact for our patients — the face and voice of Ivy En Rose. Beyond managing appointments and check-ins, you'll play a vital role in driving the spa's growth through client education, retention, and upselling.

Key Responsibilities:

Greet and check in clients with warmth and professionalism, creating an inviting and elevated atmosphere. Confidently discuss our treatments, membership programs, and skincare products — always focused on client needs and conversion. Upsell add-on services, treatment packages, and retail products to meet and exceed sales goals. Maintain a full and efficient schedule through call-backs, rebooking, and follow-up outreach to existing clients. Support the clinical team with daily flow management and ensure seamless client experience from arrival to departure. Manage front-desk operations including phone, email, and POS systems with accuracy and attention to detail. Who You Are Confident, polished communicator with a passion for aesthetics, skincare, and wellness. Sales-oriented — motivated by hitting targets and delivering measurable results. Personable and persuasive without being pushy; you genuinely love educating clients about treatments that can help them. Exceptionally organized, proactive, and detail-oriented — you anticipate needs before they arise. Comfortable in a dynamic, entrepreneurial environment where you can take initiative and grow. Prior experience in a medical spa, luxury salon, or high-end retail environment is strongly preferred . Requirements 1-3 years of customer-facing or sales experience (preferably in aesthetics, med-spa, or beauty industry). Excellent verbal and written communication skills. Ability to multitask in a fast-paced, patient-centric setting. Professional appearance and demeanor. Experience with booking systems (e.g., Aesthetic Record, Boulevard, or similar) a plus. Compensation & Perks Competitive hourly pay + performance bonuses . Employee discounts on treatments and products. Opportunity for career growth within a luxury wellness brand. Supportive, positive, and inspiring team culture.

Job Type:

Full-time Pay:

$26.00 - $28.00 per hour

Work Location:

In person