Job Description
Medical Receptionist / Patient Services Coordinator ~~Join a Growing Pediatric Therapy Team~~ Joy & Laughter Developmental Therapy is seeking a friendly, organized, and customer-focused Medical Receptionist / Patient Services Coordinator to support our front desk operations and help create an exceptional experience for the children and families we serve. This position is ideal for someone with experience in medical reception, front desk operations, healthcare administration, patient services, customer service, or other client-facing roles.
Position Summary Setting:
Pediatric Therapy Clinic Compensation:
$21•25 per hour based on experience. Monthly performance bonuses are available for team members who consistently meet scheduling, customer service, and administrative performance goals. Role Focus:
Front Desk Operations Customer Service Patient Scheduling Patient Intake Insurance Verification & Authorizations Administrative Support Who We Serve:
Children and adolescents receiving speech therapy, occupational therapy, and physical therapy services.•Benefits 401(k) w/ matching Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off Flexible Schedule Professional Development Assistance Opportunities for Advancement What You'll Do As a Medical Receptionist / Patient Services Coordinator, you will: Provide exceptional customer service to patients and families Serve as a welcoming and professional first point of contact at the front desk Schedule evaluations, therapy appointments, and make-up visits Complete patient intake and registration processes Verify insurance benefits and obtain authorizations Collect co-pays, balances, and payments Maintain accurate patient records and documentation Coordinate communication between families, therapists, and administrative staff Help resolve scheduling and customer service concerns Support clinic goals by meeting scheduling, customer service, and administrative performance expectations Identify opportunities to improve systems and processes that support patient care A Typical Day May Include Greeting children and families at the front desk Answering incoming phone calls Responding to emails and patient inquiries Scheduling and rescheduling appointments Completing patient registration and intake paperwork Verifying insurance benefits and authorizations Collecting payments and processing transactions Following up with families regarding appointments and documentation Tracking scheduling and customer service performance metrics Collaborating with therapists to ensure smooth clinic operations What We're Looking For Excellent customer service and communication skills Strong organizational and multitasking abilities Strong attention to detail Ability to work in a fast-paced environment Strong technology and computer skills Professional, dependable, and team-oriented attitude Ability to prioritize tasks and solve problems independently Required Qualifications 1+ year of professional work experience in customer service, reception, administrative support, healthcare, hospitality, retail, or another client-facing role Demonstrated ability to learn new systems and work independently after training Proficiency with Microsoft Office and Google Workspace Strong written and verbal communication skills Ability to learn and follow HIPAA and confidentiality requirements Preferred Qualifications Experience in a medical office, therapy clinic, dental office, hospital, or healthcare setting Experience with patient scheduling, insurance verification, authorizations, or medical reception Bilingual in Spanish, Mandarin, or Vietnamese Bachelor's degree in Business, Communications, Healthcare Administration, or a related field You May Be a Great Fit If You... You enjoy interacting with children and families throughout your day. You take pride in creating a welcoming, organized, and professional environment. You enjoy solving problems and helping people find solutions. You are comfortable balancing customer service with administrative responsibilities. You appreciate clear expectations, measurable goals, and opportunities for growth. You believe that details matter and understand that strong administrative support helps more children access the services they need. You enjoy being part of a team that is both supportive and accountable. Who We Serve At Joy & Laughter Developmental Therapy, we provide speech therapy, occupational therapy, and physical therapy services for children and adolescents. Every day, we have the privilege of supporting children with developmental, communication, sensory, motor, and social-emotional needs. Our families trust us during some of the most important moments in their child's development, and we strive to create a welcoming, supportive experience from the very first interaction. We're looking for team members who genuinely enjoy working with children and families and who take pride in helping others. Our Culture At Joy & Laughter Developmental Therapy, we believe that compassion and accountability go hand in hand. We work hard, support one another, and hold ourselves to a high standard because the work we do directly impacts children and families. Every scheduled evaluation, completed authorization, returned phone call, and positive family interaction helps connect a child with the services they need. We are looking for team members who care deeply about helping others and who take pride in doing their part to make a meaningful difference. About Joy & Laughter Developmental Therapy Founded in 2012, Joy & Laughter Developmental Therapy provides pediatric speech, occupational, and physical therapy services throughout the Bay Area. We are proud to have been recognized on the Inc. 5000 list for three consecutive years as one of America's fastest-growing private companies. Our mission is simple:
~~Making Childhood Fun for Everyone! Our culture is built on compassion, communication, collaboration, and continuous improvement. If you're looking for a place where you can grow professionally while making a meaningful difference in the lives of children and families, we'd love to hear from you. Sound Like a Fit? Email:
HR@JLDtherapy.com Call:
(408) 337-2727 Learn more: www.jldtherapy.com/join-our-team Or click "Apply Now" and start a conversation with us! Job Type:
Full-time Work Location:
In person Job Type:
Full-time Pay:
$21.00•$25.00 per hour Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience:
Healthcare:
1 year (Preferred) Language:
Spanish (Preferred) Ability to Commute:
San Jose, CA 95131 (Preferred) Work Location:
In person
