Medical Receptionist

Medical Receptionist Santa Rosa Surgical Services Santa Rosa, CA Job Details Full-time $25 - $27 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off 401(k) matching Qualifications Availity Collaborate with healthcare professionals Record keeping Customer communication Maintaining an organized workspace Electronic health records (EHR) management Achieving HIPAA compliance Balancing cash drawers Intake Maintaining patient confidentiality Medical office experience Handling customer inquiries Greeting customers HIPAA Filing Medical scheduling Administrative experience High school diploma or GED Medical administrative support Data entry Microsoft Teams Patient interaction Clerical experience Productivity software 1 year Phone call management Patient charting Clean workspace maintenance Epic Managing patient records Care coordination Escalation handling Medical terminology Communication skills Medical receptionist Entry level

Full Job Description Position Title:

Medical Receptionist Position Summary Serves as the initial point of contact for patients and visitors while supporting daily front office operations in a fast-paced medical practice. This role is primarily focused on patient check-in, chart management, and administrative duties, with occasional support for surgery scheduling and coordination as needed. The ideal candidate is highly organized, efficient, and able to multitask while maintaining a professional and patient-centered experience.

Schedule:

Monday-Thursday, 7:30 AM - 4:00 PM. Occasional Fridays.

Pay:

$25-$27/hour (depending on experience)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Front Office & Patient Coordination Greet patients and visitors in a friendly, professional, and welcoming manner Answer phones, route calls, and take accurate messages Perform patient intake using EMR (confirm DOB, demographics, insurance, provider, appointment details) Create and maintain accurate patient charts, including uploading post-operative notes and documentation Primarily using paper charting Collect copays and payments; manage petty cash reconciliation Ensure completion of required forms and consents Communicate delays or scheduling changes to patients Schedule follow-up appointments and confirm upcoming visits Process medical records requests in compliance with HIPAA Maintain a clean, organized reception area and overall front office workflow Assist with administrative tasks including filing, data entry, faxing, no-show letters, and mail distribution Monitor and order office supplies; support general office operations Escalate patient concerns or complaints appropriately Surgery Scheduling Support • Provide support to surgery scheduling team as needed (coverage, overflow, or coordination) Assist with coordinating procedures, including gathering documentation and verifying patient information • Communicate basic scheduling details and preparation instructions to patients Collaborate with clinical staff to ensure smooth coordination of care Enter and update scheduling-related information in EMR (EPIC)

SKILLS, QUALIFICATIONS & EXPERIENCE

Strong customer service and interpersonal skills Highly organized with the ability to multitask and prioritize in a fast-paced environment Strong attention to detail and accuracy Efficient, proactive, and able to work both independently and as part of a team Clear and professional communication skills Ability to maintain confidentiality and handle sensitive information appropriately Proficiency in Microsoft Office, MS365, Teams, and EMR systems (EPIC preferred) Working knowledge of medical terminology

REQUIRED

High School Diploma or GED 1-3 years of experience in a medical office or customer-facing administrative role Experience with EMR/EHR systems (EPIC preferred or equivalent) HIPAA compliance training (or willingness to complete upon hire) Must pass background check

PREFERRED / DESIRED

Experience with surgical scheduling or procedure coordination

PHYSICAL REQUIREMENTS

Ability to sit and stand for extended periods and perform general office duties Occasional lifting (up to 30 lbs), bending, and reaching Ability to perform essential job functions with or without accommodation

Pay:

$25.00 - $27.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off

Medical Specialty:

Pain Medicine Surgery Experience:

Medical receptionist: 1 year (Required)

Epic:

1 year (Preferred) Ability to

Commute:

Santa Rosa, CA 95404 (Required)

Work Location:

In person