Dental Front Office

We are a Cosmetic Dental Practice in Walnut Creek seeking to add a Patient Care Coordinator who values being in a positive work environment with friendly team members! Our practice is always on the cutting edge of dentistry and offers continual opportunities to learn about the latest technology. The following three pillars we represent in our practice are very important to us and are looking for a team member who wants to be a part of them.

Our values/pillars are as follows:

Exceptional Patient Experience with Customer Service ï From phone calls, check in, treatment experience, checkout and follow ups - we strive for each team member to contribute to every patient having a positive experience in our practice.

CLINICAL EXCELLENCE

ï We consistently train in procedures, techniques, technology, and materials to provide the highest level of comprehensive dental care.

TEAMWORK

ï Each team member contributes to a highly professional and harmonious work environment and sets each member up to be successful in their role of delivering exceptional patient experience. The ideal candidate meets the following requirements: Schedule appointments according to the perfect day scheduling protocol (needs to use quick thinking skills to methodically place patients on the schedule). Greet all arriving patients with a smile & Inform the appropriate department of their arrival Register new patients according to established office protocols Assist patients to complete all necessary forms and documentation Verify and update patient information Inform patients of dental office procedures and policy Enter all patient information into Open Dental accurately Maintain and manage patient records in compliance with privacy and security regulations Answer and manage incoming calls Respond and comply to requests for information Confirm upcoming appointments and recalls according to office protocol Check daily appointment schedule and meet scheduling goals Audit patient charts for next day appointments and verify insurance coverage, expected co-pay Fill in cancellations and no-shows Contact & attempt to schedule 15 patients a day from the re-care list Communicate with referral offices and assist patients with coordination of treatment for interdisciplinary treatment. Collect and receipt payments from patients at time of treatment Inform patients of financial treatment plan options and create accurate treatment estimates Arrange payment schedule with patients Prepare claim forms for dental insurance Update patient education materials Maintain a professional reception area Safeguard patient privacy and confidentiality Excellence with delivering high level Customer Service both in person and on the phone. We value hard-working, self-motivated, people who are supportive of their team members. If you feel this position would provide you with long term fulfillment as a career, please send your resume and 3 professional references from previous employment. This is a full time 32 hour/ week position. Mon-Thursday 8:00am-5:00pm. Competitive compensation based on skill and experience level.

Job Type:

Full-time Pay:

$28.00 - $35.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Dental Office:

1 year (Required)

Work Location:

In person