Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Front Office Coordinator Schedule:
Monday-Friday, 8:00 AM-5:00
PM Setting:
Oncology Practice Position Overview We are seeking a compassionate and reliable Front Office Coordinator to join a busy oncology practice. This individual will serve as the first point of contact for patients and visitors, ensuring an exceptional patient experience while supporting daily front office operations. The ideal candidate has prior medical front office experience, strong organizational skills, and the ability to thrive in a fast-paced healthcare environment. Responsibilities Patient Registration & Customer Service Greet patients and visitors in a friendly, professional, and empathetic manner. Manage patient check-in and check-out processes, including verifying demographics, insurance, and required documentation. Assist patients with questions and provide guidance throughout the clinic. Scheduling & Coordination Schedule new patient consultations, follow-up visits, infusion appointments, lab appointments, imaging, and referrals. Coordinate with providers, nurses, and medical assistants to ensure efficient clinic flow. Monitor provider schedules and accommodate appointment changes, cancellations, and urgent patient needs. Insurance & Financial Responsibilities Verify insurance eligibility and benefits prior to appointments. Collect co-pays, deductibles, and outstanding patient balances. Communicate financial responsibilities to patients and escalate complex cases to financial counselors as needed. Administrative Support Answer high-volume phone lines and route calls appropriately. Maintain accurate patient records, scan documents, and ensure HIPAA compliance. Assist with referrals, prior authorization paperwork, medical records requests, and other administrative functions. Support oncology-specific workflows including pathology intake and infusion coordination. Qualifications Required 2+ years of experience in a medical front office, patient access, or healthcare receptionist role. Strong customer service and communication skills. Experience with insurance verification and patient registration. Ability to multitask and work effectively in a fast-paced clinical environment. Preferred Experience with
EPIC EMR.
Previous oncology or specialty clinic experience. • We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA). • As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
