Medical Front Desk Clerk

About us

HEALING TOUCH C & C INC

At Healing Touch C&C, we have been providing high-quality healthcare for over 20 years. Our extensive experience in the medical field sets us apart from the competition and allows us to offer a level of expertise that is unparalleled. We offer a range of services including Neurology and Psychiatry. We are seeking a detail-oriented and organized Medical Front Desk to join our team. The ideal candidate will provide administrative support in a medical office setting, ensuring smooth operations and excellent patient care.

Responsibilities:

• Answer multiple phone lines promptly and courteously.
• Perform Check-in/ out as necessary.
• Provide assistance and information to patients when requested.
• Works with transportation and clinical staff to facilitate efficient patient flow.
• Reconciles Patient Sign-in Sheet with Patients Seen Report daily.
• Verifies member's eligibility prior DOS.
• Call and confirm patient's appointments and advice of copay if applicable.
• Provide the patient with instructions and future appointments in accordance with the specialist's order.
• Indexes documents and forwards notes/prescriptions to other locations as necessary.
• Makes the appropriate updates to the system when canceling or confirming appointments.
• Keep the clinic and waiting area clean, organized, and safe.
• Update the No-show list daily and the cancellation policy sheet.
• Reviews and completes tasks assigned daily.
• Complete PSQ at the end of the day.
• Monitor SAS Desk during the day.
• Payments Collections.

Requirements and Skills:

• Must have experience in the medical field.
• Must be bilingual (English & Spanish).
• Experience with the MyACCESS system is preferred.
• Impeccable organizational skills.
• Customer focus.
• Multitasker.
• Knowledge of medical insurance.
• Attention to detail.
• Medisoft & Practice Fusion experience a PLUS.
• Must be able to work on Saturdays.

Job Type:

Full-time Pay:

$16.00 per hour Expected hours: 35 - 40 per week

Benefits:

Paid time off

Work Location:

In person