Hospitality Lead- Front Desk

Hospitality Lead- Front Desk Kissimmee, FL Job Details Full-time 5 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Opportunities for advancement Life insurance Qualifications Resort Operations management Inventory management Compliance audits & assessments Managing hospitality teams Mid-level High school diploma or GED Quality assurance audits Team management Staff training Mentoring AS400 Hotel customer satisfaction operations Quality audits Training & development Phone call management Leadership Communication skills Customer complaint resolution Full Job Description Opportunity for career advancement in a fast-paced, growth-oriented organization! Below are just some of the benefits you'll receive: Competitive Salary Paid Time Off and Paid Holidays Career Growth Medical/Dental with employer contribuition Voluntary Life Insurance, Disability, and Aflac Insurance Company-paid life insurance and long term disability 401 (k) retirement plan Travel Perks to Resort Locations Company Perks Program What are you motivated by?: The Hospitality Lead -Front Desk assists in the management of daily operations of the front desk, rooms control, and PBX, while maintaining positive working relationships with all other departments. What you're great at: Responsibilities listed may not apply to all locations Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives Is a hands-on leader and a visible front office team member who leads by example Monitors departmental service levels and acts accordingly Assists with internal audits to ensure compliance with corporate SOPs and QA standards Assists in training and mentoring staff Serves as Manager on Duty as needed, making decisions based on the business requirements Works all shifts as need dictates Checks guests in/out, answers phones and handles guest comments and concerns Assists in the management of the resort's room matrix, discrepant reservations, and maintaining inventory Monitors front desk controls, cash drawers, change given, and key inventories Provides follow-up of maintenance/ housekeeping requests Ensures the satisfaction of all guests by responding to guests needs, leading other Team Members in handling guests' concerns Ability to step into any role as necessary All other duties as requested Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment. Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace! Here's what you can expect: At Capital Vacations we are united by a common purpose of "Travel. Gather. Smile. Repeat." We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team: Here's what you have already achieved: High School Diploma/GED Minimum 2 years of experience in hotel/resort operations, preferably in vacation ownership Exceptional communication and leadership skills Excellent interpersonal skills when dealing with guests, Team Members, and the general public and have a good work ethic Knowledge of daily operations of the front desk, reservations, and problem resolution

AS400/TSW

experience preferred Ability to supervise a staff of Team Members Knowledge of Vacation Ownership is preferred