Dental Front Desk Receptionist and Scheduling Coordinator

SmileCraft Dental Studio is seeking a motivated and experienced dental front desk receptionist and scheduling coordinator to join our team! The ideal candidate will be responsible for managing patient interactions, scheduling appointments, and ensuring smooth daily operations at our dental office. Schedule will be Monday through Thursday, 32-40hrs per week.

Key Responsibilities:

Answer and manage incoming phone calls, emails, and text messages in a professional manner. Greet and check in patients as they arrive, ensuring a positive first impression. Schedule and confirm appointments, coordinating with the dental team to optimize patient flow. Manage lab cases by checking cases in, scheduling case deliveries, and tracking lab invoices. Perform insurance verifications to ensure coverage and benefits. Assist patients in signing up for alternative payment options through loans such as: care credit, lending club, and others. Mailing and electronically sending claims to insurances for authorization of payment. Handle patient inquiries, providing excellent customer service and addressing concerns effectively. Assist with administrative tasks, including filing, data entry, and maintaining patient records. Collaborate with dental staff to ensure efficient office operations.

Qualifications:

Previous experience in the dental field is required. High school diploma or equivalent; additional education in healthcare administration is a plus. Open Dental software experience is preferred. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Knowledge of insurance verification processes and procedures is preferred but not required. Strong customer service skills with a friendly and professional demeanor. Excellent communication skills, both verbal and written. Critical thinking and problem-solving abilities.

Skills:

Ability to multitask and prioritize effectively in a fast-paced environment. Strong attention to detail and accuracy in handling patient information. A team player with a positive attitude and willingness to assist others. Adaptability to change and willingness to learn new systems and procedures.

Benefits:

50% medical insurance paid by SmileCraft for

TOP TIER PPO

insurance (United HealthCare) Paid holidays Opportunities for professional development and growth Uniform provided Continuing education opportunities Dental benefits 401k matching 3%/6% A supportive and friendly work environment We will constantly strive to improve ourselves and our patient experience together as a team. New, creative, and out of the box ideas are always welcome, and encouraged to help grow our vision and improve patient care. Remember, every day is a good day to save a smile! If you are passionate about providing excellent patient care and have the skills to excel in this role, please submit your resume! This is an exciting time and we are looking for someone who truly wants to be part of something special!

Work Remotely No Job Type:

Full-time Pay:

$15.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Retirement plan Uniform allowance Vision insurance

Work Location:

In person