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Job Description
Description Medical Front Desk / Patient Service Representative (PSR) - Bilingual English/Spanish Required We are seeking a professional and compassionate Medical Front Desk / Patient Service Representative (PSR) to join a busy healthcare practice. The ideal candidate will be fluent in both English and Spanish and provide exceptional service to patients while supporting daily front office operations.
Responsibilities:
+ Greet and check in patients + Answer and direct incoming phone calls + Schedule, confirm, and reschedule appointments + Verify insurance benefits and patient information + Collect copays and process payments + Maintain accurate patient records in the EMR system + Manage referrals, medical records, and incoming correspondence + Assist patients with questions regarding appointments, insurance, and office procedures + Maintain a professional and welcoming reception area + Provide administrative support to providers and office staff