Medical Receptionist

Job Title:

Medical Receptionist / Front Desk Coordinator Employment Type Part-Time Job Summary We are seeking a professional, organized, and friendly Medical Receptionist / Front Desk Coordinator to join our psychiatric and behavioral health practice. The ideal candidate will provide exceptional customer service while managing a fast-paced front office environment and supporting both patients and clinical staff. This role requires strong communication skills, attention to detail, multitasking abilities, and the ability to work efficiently as part of a collaborative healthcare team. Responsibilities Front Desk & Patient Services Greet patients, visitors, and vendors with professionalism and a welcoming smile Maintain a clean, organized, and tidy lobby/front desk area Answer incoming calls for multiple office locations (approximately 30 calls daily per staff member) Respond to patient text messages within 2 minutes using the office communication system Monitor and respond to voicemail messages within 2-3 minutes whenever possible Assist patients with scheduling, questions, paperwork, and office needs Work collaboratively with providers and team members to ensure excellent patient care Financial & Administrative Duties Collect copays, coinsurance, balances, and past-due amounts Create payment plans when appropriate Balance accounts and maintain accurate financial records Document daily collections and maintain accurate accounting of monies collected Prepare and complete weekly bank deposits Meet weekly with the billing department regarding accounts and collections Print provider schedules daily Print paperwork and required provider documentation Print

E-FORCSE

reports for providers as needed Office Operations Monitor incoming faxes and complete outgoing faxes promptly Process work notes, school notes, and other patient paperwork Communicate with pharmacies regarding prescriptions and refill requests Assist with office lunches and help cover lunches for team members as needed Support team workflow and assist wherever needed throughout the office Qualifications Previous medical receptionist or healthcare front desk experience preferred Strong customer service and communication skills Ability to multitask in a fast-paced environment Comfortable handling high call volume and patient interactions Basic knowledge of medical office procedures and insurance collections preferred Experience with EMR/EHR systems preferred Strong organizational and time-management skills Ability to work independently and as part of a team Professional appearance and demeanor Preferred Skills Experience in psychiatric or behavioral health settings Knowledge of insurance copays, coinsurance, and payment plans Familiarity with E-FORCSE and medical documentation processes Strong phone etiquette and patient communication skills Ability to prioritize tasks efficiently under pressure Benefits Health insurance Paid time off Retirement plan Supportive team environment Opportunities for growth and advancement How to Apply Apply on Indeed or Please submit your resume to: INFO@LTAW.net We are looking for a dependable, team-oriented individual who is passionate about providing outstanding patient service and supporting a positive office environment.

Pay:

$18.00 - $21.00 per hour

Benefits:

AD&D insurance Employee assistance program Health savings account On-the-job training Wellness program

Work Location:

In person