Dental Front Desk Coordinator

JOB DESCRIPTION

Dental Front Desk Coordinator Reports To:

Practice Administrator/Dentist Status:

Nonexempt, Regular, "At Will" Work Status

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

Sitting 80%. Standing/walking 20%. Moderate noise levels from dental and other lab equipment. Dental Office setting Frequent client and interoffice personnel interaction as this position meets and greets patients and is heavily dependent on excellent customer interaction.

POSITION SUMMARY

Under direct and indirect supervision, answer inquiries and obtain information for the general public, patients, visitors, and other interested parties. Provide information to callers. Perform routine clerical and administrative functions such as answering phone calls, drafting correspondence to patients and insurance providers, responding to explanations of benefits, scheduling and confirming appointments, organizing and maintaining electronic files, presenting treatment plans when needed, track and balance, credit transactions, and other basic financial support functions.

ESSENTIAL FUNCTIONS

Answer phones, screen and forward calls, providing information, taking messages and scheduling appointments. Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs. Verify Dental Insurance and enter insurance information into patients account with no errors. Learn to operate new office technologies as they are developed and implemented. Memorize and use scripts effectively both over the phone and in person. Collect, sort, distribute, and prepare mail, messages and courier deliveries. Provide information about the practice, such as location of offices, employees within the organization, or services provided. Transmit information or documents to patients using computer, mail, or facsimile machine. Balance credit transactions and provide basic financial clerical support duties. Present cases to patients as needed. Must always represent the practice in a professional, pleasant, and cooperative manner. Adhere to dress code as set by office. Maintain regular attendance and adhere to assigned work schedule and office policies. Must be able to comfortably and efficiently handle multiple deadlines and task assignments. Must be able to work both independently and cooperatively in team settings. Other duties and tasks, as assigned periodically.

SUCCESS FACTORS

Always maintain the highest level of confidentiality to HIPAA standards. Adhere to strict safety guidelines and procedures to OSHA and office standards. Must be detail oriented in order to prepare and process business correspondence. Must be flexible and understand that job duties may change from time to time and that this individual may be asked to assist in other areas of the office. Must demonstrate active listening by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

EXPERIENCE AND EDUCATION

Dental experience is a

Must Job Type:

Full-time Pay:

From $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Paid time off Referral program Application Question(s): Tell us about you dental front office experience? Ability to

Relocate:

Trinity, FL 34655: Relocate before starting work (Required)

Work Location:

In person