Front Desk Clerk

We are looking Front Desk Clerk to serve our patients and visitors ad the first point of contact with ENT of Athens. They will be responsible for interacting with all our visitors and managing administrative tasks for the medical team. This position is essential to creating a lasting first impression for visitors during each visit. The person filling this role should maintain a positive, patient-oriented, well-informed approach to greet visitors, manage issues, explain and communicate as needed to deliver exceptional customer service assistance for every person who walks through our doors. Roles and Responsibilities Optimize patients' satisfaction and provider schedules by managing front-desk processes, addressing issues, and communicating in a timely manner Serves patients and guests with friendly professionalism in all communications, effectively answering and referring questions to resolve guest issues quickly and accurately Maintain patient accounts by obtaining, recording, scanning, and updating personal and financial information into records Verify benefits for testing and treatments Maintain office inventory and equipment for front desk by anticipating and communicating supply needs Protect patients' rights by maintaining confidentiality of medical, personal, and financial information Cross-train, as needed, on Check-out and Communication Center to be functionally capable of temporarily substituting into those roles, as needed Work collaboratively with Front Office and general practice projects, as assigned Qualifications and Requirements Medical office experience of at least 1 year, preferred EMR experience of at least 1 year, preferred Good communication skills, in person and on the phone Strong technology skills and ability to learn technology quickly Minimum typing of 40 words per minute Prompt and reliable customer service experience Dependable and responsible Attention to detail with the ability to multitask

Job Type:

Full-time Pay:

$15.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 5 years (Required) EMR systems: 1 year (Preferred)

Work Location:

In person