Front Desk Specialist

Location:

East Athens Physical Therapy, Various Employment Type:

Full-Time Schedule:

Guaranteed 40 hours, schedule may vary Our Purpose At East Athens Physical Therapy, we exist to help people live the life they always wanted, pain-free .

Our vision:

To become the provider of choice in our communities by delivering exceptional care, building real relationships, and restoring trust in healthcare. Who We're Looking For We're seeking a Front Office Coordinator who is service-driven, deeply human, and energized by growth. The ideal FOC is passionate about helping others, thrives on connection, and enjoys problem-solving in a fast-paced environment. They are present, compassionate, accountable, and committed to creating raving-fan patient experiences — not just completing tasks. They bring calm to complexity, take ownership of details, and understand that every interaction sets the tone for a patient's entire experience. You'll thrive here if you:

• Put patients first — always
• Value connection, integrity, and teamwork
• Are hungry to grow professionally and personally
• Bring positive energy, humility, and purpose to your work
• Are open to feedback and committed to continuous improvement Key Responsibilities Front Office Excellence
• Deliver a warm, professional, and welcoming experience for every patient over the phone and in person
• Serve as the first and lasting impression of East Athens Physical Therapy
• Schedule patient appointments with accuracy and care
• Manage referrals, authorizations, and patient intake documentation
• Educate patients on insurance benefits and financial responsibilities with clarity and confidence
• Collect payments and process deposits accurately and timely
• Maintain organized medical records through scanning, filing, and data management
• Ensure the front office and waiting room remain clean, calm, and welcoming Patient Experience & Community Impact
• Build meaningful relationships with patients (know their family, work, and goals)
• Create trust through clear communication, follow-through, and presence
• Support patients through intake forms, outcome measures, and quality assurance tools
• Contribute to patient success stories and positive clinic experiences
• Represent East Athens Physical Therapy with pride, professionalism, and integrity
• Represent East Athens Physical Therapy with pride in and outside the clinic Outcomes & Performance Expectations
• Phones are answered promptly and professionally
• Schedules are accurate, optimized, and patient-centered
• Patients understand their plan of care, benefits, and financial responsibilities
• Authorizations are tracked proactively with minimal disruptions to care
• Documentation, payments, and records are accurate and timely
• Strong collaboration with clinicians and leadership
• Consistent contribution to a positive, growth-oriented clinic culture What Success Looks Like
• Patients feel welcomed, supported, and confident in their care from day one
• Patients become raving fans who complete care and refer others
• Clinic operations run smoothly and proactively
• You grow in confidence, skill, and responsibility
• You feel proud of the role you play in patient outcomes and clinic success
• You help strengthen East Athens Physical Therapy as a trusted provider in the community Compensation & Benefits
• Hourly pay (based on experience) $14.00-$15.00
• Mentorship and leadership development
• Collaborative, values-driven culture
• Opportunity to grow with a rapidly expanding organization
• Retirement plans up to 3% match
• Health Insurance

PTO and Holiday Pay Job Type:

Full-time Pay:

$14.00 - $15.00 per hour

Benefits:

401(k) Health insurance Paid time off Ability to

Commute:

Danielsville, GA 30633 (Required) Ability to

Relocate:

Danielsville, GA 30633: Relocate before starting work (Preferred)

Work Location:

In person