Front Office Associate

Front Office Associate Specialty Management Inc DBA Specialty Orthopaedics Duluth, GA Job Details 1 day ago Benefits Health insurance Paid time off Retirement plan Qualifications Patient comfort Patient flow optimization Maintaining an organized workspace Insurance verification Electronic health records (EHR) management Phone communication Greeting customers Filing Medical scheduling Administrative experience High school diploma or GED Medical administrative support Medical records Data entry Organizational skills Patient interaction Clerical experience Productivity software Clean workspace maintenance Managing patient records Referral coordination Communication skills Medical receptionist Entry level Client interaction via phone calls

Full Job Description About Us:

At Specialty Orthopaedics, we pride ourselves on delivering exceptional orthopaedic care with a focus on patient comfort and efficiency. Our team is seeking a friendly, organized, and professional Front Office Receptionist to join our busy practice. This role is crucial in ensuring a positive and seamless experience for our patients from the moment they walk in the door.

Key Responsibilities:

Patient Interaction:

Greet and check-in patients with a warm and professional demeanor. Verify patient information and ensure accuracy.

Appointment Scheduling:

Manage patient appointments, including scheduling, rescheduling, and cancellations, ensuring optimal patient flow and efficient use of providers' time.

Communication:

Answer phone calls promptly, addressing patient inquiries, transferring calls, and taking accurate messages.

Administrative Support:

Handle front office tasks such as filing, scanning, and managing patient records. Assist with insurance verification and referrals as needed.

Data Entry:

Input and update patient information into the electronic health records (EHR) system with precision and confidentiality.

Patient Flow:

Ensure the waiting area is clean and organized. Monitor patient flow and communicate with clinical staff regarding patient status.

Qualifications:

High school diploma or equivalent; additional certification in office administration or medical reception is a plus. Proven experience in a receptionist or front office role, preferably in a medical or orthopaedic setting. Excellent communication and interpersonal skills with a strong customer service orientation. Proficiency in Microsoft Office Suite and familiarity with EHR systems. Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment. Attention to detail and the ability to handle sensitive information with confidentiality.

What We Offer:

Competitive salary and benefits package. A supportive and collaborative work environment. Opportunities for professional development and career growth.

[Additional perks:

e.g., Health insurance, paid time off, retirement plans, etc.]