Pain Management Procedure Coordinator

GENERAL SUMMARY OF DUTIES

Provides administrative support to one or more providers in a clinical environment. The primary responsibility of this position includes scheduling procedures in the ambulatory surgery center, obtaining insurance authorizations for procedures. Other duties include scheduling appointments for patients requiring other treatment that needs special attention. Conveys a positive image of office and provides the highest level of customer service and communication with patients.

SUPERVISION EXERCISED

None

ACCESS RIGHTS AND SECURITY PERMISSIONS FOR PHI

: All Information

ESSENTIAL FUNCTIONS

Schedules patients for procedures and consultations. Obtain precertification/preauthorization for procedures. Relays information to patients regarding preparation for procedures. Assists patients or family members with completion of medical insurance forms. Answers telephone, screen callers, relays messages, and greets visitors. Maintains provider calendar, schedules appointments and reschedules appointments when provider is late or called out of office. Responsible for maintaining and coordinating the procedure schedule for their provider. Monitors and schedules all procedure cases. Maintains good rapport and working relations with providers and the surgery center. Communicates with office staff and providers when insurance companies deny suggested treatments so that the provider can communicate with the patients. May fill in for other office staff members when needed. Schedule follow up appointments. Triage all calls for provider. Acts as clinical liaison between patient and provider. Answers all incoming telephone calls when able and returns any patient voice mails in a timely manner, by end of the day. Other duties as assigned. The job holder must demonstrate current competencies applicable to job description.

EDUCATION

High School Diploma or

GED EXPERIENCE

: Minimum two years of medical office experience required. Previous experience in Pain Management procedure scheduling role. ICD-10 and CPT-4 coding knowledge and insurance industry standards required.

REQUIREMENTS

None

KNOWLEDGE

Knowledge of CPT-4 and ICD-10 coding. Knowledge of Correct Coding Initiative. Knowledge of rules and regulations implemented by insurance companies. Knowledge of medical terminology. Knowledge of customer service concepts and techniques Knowledge of health care field and medical specialty. Knowledge of specific assisting tasks related to particular medical specialty. Knowledge of information that must be conveyed to patients and families. Knowledge of OSHA and HIPAA Rules and Regulations. Knowledge of phone triage.

SKILLS :

Skill in managing one's time and the time of others. Skill in prioritizing workload for optimum job performance. Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Skill in understanding the implications of new information for both current and future problem solving and decision making. Skill in triaging patient calls and properly route the call to the appropriate provider/medical assistant. Skill in understanding patient education needs by effectively sharing information with patients and families. Skill in tact and diplomacy in interpersonal interactions.

ABILITIES

Ability to multi-task. Ability to respond to stressful/emergency situations in a calm and effective manner. Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff, and other customers. Ability to organize and prioritize tasks effectively. Ability to demonstrate compassion and caring in dealing with others. Ability to read, understands, and follows oral/written instructions. Can file correctly by alphabetic or numeric systems.

ENVIRONMENTAL WORKING CONDITIONS

Office setting well ventilated and well lighted. Minimal exposure to communicable diseases.

PHYSICAL/MENTAL DEMANDS

Sitting approximately 6 hours/day. Standing approximately 2 hours/day. Requires eye-hand coordination, finger dexterity. Vision must be corrected to 20/20 and hearing must be in normal range. Must be able to view computer screens for long periods. Occasional stress related to workload, patients with problems, or providers with problems and from dealing with upset patients, emergent situations, or call volume. Must be able to lift 30 pounds regularly, up to 50 pounds occasionally.

Job Type:

Full-time Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): How many years of experience do you have working in Pain Management? How many years of experience do you have scheduling surgical procedures?

Work Location:

In person