Front Desk/Call Center

Front Desk/Call Center Origins Spine and Joint Physicians Watkinsville, GA Job Details Full-time $17 - $19 an hour 7 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Customer communication Medical office experience Medical scheduling Administrative experience Medical administrative support Clinical documentation Full Job Description This role serves as one of the first points of contact for patients and referring providers. The ideal candidate is professional, friendly, detail-oriented, and able to thrive in a fast-paced healthcare environment while maintaining excellent communication and customer service skills.

This individual will assist with:

incoming calls patient scheduling referral coordination front desk operations helping ensure a seamless patient experience throughout the practice. Responsibilities Answer inbound patient calls in a professional and compassionate manner Schedule new and existing patient appointments accurately and efficiently Assist patients with questions regarding appointments, referrals, and basic office information Verify and update patient demographics and insurance information Coordinate incoming referrals from physician offices and healthcare providers Maintain accurate documentation within the EMR system Assist with patient check-in and check-out processes Monitor voicemails, missed calls, and patient communication queues Help maintain efficient patient flow throughout the clinic Communicate effectively with providers, clinical staff, and administrative team members Ensure a welcoming and professional front office environment Uphold HIPAA and patient confidentiality standards at all times Support practice growth through exceptional patient service and communication Qualifications Previous medical office, call center, or healthcare administrative experience preferred Strong communication and customer service skills Ability to multitask in a fast-paced environment Strong organizational and problem-solving abilities Professional demeanor and appearance Experience with EMR systems preferred Knowledge of insurance verification and referrals is a plus Dependable, team-oriented, and eager to learn Preferred Traits We are looking for someone who: genuinely enjoys helping patients, communicates with empathy and professionalism, works well under pressure, and takes pride in creating a positive patient experience. Healthcare experience is preferred, but attitude, work ethic, and willingness to grow are equally important. Benefits Competitive compensation Health, vision and dental insurance 401(k) and 401(k) matching Exposure to advanced healthcare operations and patient care systems Paid time off and additional benefits available based on employment status

Pay:

$17.00 - $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person