Medical Spa Front Desk Specialist

Be the First Point of Contact at Our Medical Aesthetic Practice Join Our Team and Make an Impact Reneux Med and Day Spa is dedicated to providing top-tier medical aesthetic treatments and physician grade skincare in a welcoming, patient-focused environment. We are seeking a passionate and skilled Front Desk Specialist who can multitask with ease, provide exceptional customer service, execute patient registration, drive retail sales and ensure the smooth flow of operations at our front desk. Why Work with

Us:

Free treatments & generous Employee/Friends & Family discounts Paid in-house treatment training and ongoing paid education Company-provided uniforms Comprehensive Health Insurance (Medical, Dental, Vision, Prescription Medication) Work with a passionate, collaborative team dedicated to patient care Additional benefits based on employment status As a Front Desk Specialist , you will be the face of our practice, interacting with patients both in-person and over the phone. You will be responsible for creating a welcoming and professional environment, assisting with scheduling, managing patient inquiries, and supporting the overall day-to-day operations of the practice. Your role is pivotal in ensuring a seamless, positive experience for every patient.

Key Responsibilities:

Customer Service Excellence :

Greet and check in patients, answer inquiries, and provide exceptional service in-person, over the phone and via SMS messaging.

Patient Registration & Scheduling :

Accurately handle patient check-ins, updates, scheduling, and confirmations. Ensure all necessary forms are completed.

Patient Education :

Educate patients about our treatments, and retail products in a professional and approachable manner.

Retail Sales :

Promote and sell our aesthetic medical treatments, physical grade skincare products and promotional offerings. Provide personalized recommendations based on patient needs.

Front Desk :

Perform daily operations at the front desk, including answering phones, responding to emails and texts, and managing patient flow.

Data Entry & Records Management :

Input and update patient information in our practice management system, ensuring confidentiality and accuracy.

Support Team Members :

Assist team members with scheduling, patient information, and other duties ensuring smooth transitions from front desk to treatment rooms.

What We're Looking For:

A passion for aesthetics — you love being a part of a team that helps patients look and feel their best. Excellent communication skills : You know how to build rapport with clients over the phone and in person, while ensuring that all their needs are met. Strong organizational skills : Able to juggle scheduling, patient records, and retail sales with attention to detail. Sales mindset : Ability to engage with patients about our treatments and retail products and offer them tailored recommendations. Medical office or spa experience : Bonus if you've worked in a similar setting, handling both front desk and retail responsibilities.

Admin and Tech-savvy :

Comfortable using booking and patient management systems, MS Office and Google Workspace. Positive attitude & professional demeanor : A warm and welcoming personality and a positive attitude that reflects the values of our practice. Ready to Apply? If you're passionate about helping patients look and feel their best while working in a fast-paced and dynamic environment, we'd love to hear from you! Please complete all of the screening questions and include a cover letter.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): How does your previous experience relate to this job?

Experience:

Customer Service:

1 year (Required)

Retail Sales:

1 year (Required) Multi-line phone systems: 1 year (Required) Problem solving: 1 year (Required)

Multitasking:

1 year (Required)

Initiative:

1 year (Required) Basic math: 1 year (Required) Appointment scheduling: 1 year (Preferred) Aesthetic medical office: 1 year (Preferred) Organizational skills: 1 year (Required)

POS:

1 year (Required) Written & verbal skills: 1 year (Required)

Google Docs:

1 year (Required)

Work Location:

In person