Call Center Coordinator

Position Type:

Call Center Coordinator Location:

Dental Specialists & Implant Clinic of Iowa Job Summary:

Pay commensurate with experience Dental Specialists & Implant Clinic of Iowa is looking for a candidate to join our administrative team! We believe in providing the best patient care; that means listening to every patient's personal goals, achieving optimal outcomes, improving oral health, and enhancing their quality of life. Therefore, we are looking for someone who is friendly and knowledgeable! This position serves as the first point of contact for patients and referring offices within a multi-speciality dental practice. This role is responsible for managing incoming calls, scheduling appointments, coordinating referrals, and providing exceptional customer service while maintaining a professional and compassionate approach.

Key Responsibilities:

Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures. Schedules and adjusts patient appointments to maximize the patient care. Communicate with referring dental offices to coordinate patient care. Establishes, maintains and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.). Communicates with patients regarding financial options. Reconciles financial records by receiving and recording patient payments. Prepares correspondence, memos, condolence letters, and other documents, as requested by doctor. Uses computer, fax, or courier service to transmit information or documents when requested. Keeps the front desk and reception areas clean. Performs necessary duties associated with checking patients in and out. Record treatment information in the patient's chart. Enter type of treatment planned for the next appointment, and the amount of chair time, doctor time and assistant time needed. Calls patients the day before to remind them of a scheduled appointment time, or monitors the communication system and maintains accuracy. Adheres to all safety and health regulations. Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed. Keeps staff and doctor informed of scheduling problems, issues or concerns

Job Requirements/Qualifications:

High school diploma or equivalent required. Associates degree preferred, but not required. Experience in the healthcare field required. Strong communication skills, written and oral. Strong organizational skills. Desire to work in a fast-paced environment. Ability to multi-task. Demonstrate the ability to prioritize, use good judgment, organize and function effectively with multiple tasks/assignments. Demonstrate competency in computer skills.

Administrative Duties:

Scheduling Answering and routing phone calls Greeting visitors

Financial Duties:

Processing payments

Setting:

Dental Benefit Conditions:

Waiting period may apply

This Job Is:

Open to applicants who do not have a college diploma

Work Remotely No Job Type:

Full-time Pay:

From $17.00 per hour

Benefits:

401(k) matching Paid time off

Work Location:

In person