Front Office Medical Phone Receptionist

Front Office Medical Phone Receptionist West Des Moines OBGYN Associates, PC West Des Moines, IA Job Details Full-time 6 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Life insurance Qualifications Computer operation Computer literacy Computer skills Full Job Description Warm, outgoing, authentic, passionate and inspiring? Come join our team!

OVERVIEW

Answering phones in a professional manner, and routing calls as necessary Provide excellent customer service Schedule/Reschedule appointments for patients according to established guidelines Create New Patients in computer and forward necessary paperwork to facilitate appointment when patient arrives Retrieve voicemail messages and route to appropriate staff Manage website email and portal requests Manage electronic patient correspondence with integrated messaging system Retrieve / manage electronic faxes through EMR system and route to appropriate staff Review signed HIPAA form for compliance Obtain / verify insurance eligibility prior to scheduling Shred confidential documents Assist office with administrative tasks as requested as time allows

SKILLS REQUIRED

Good communication, organizational and multi-tasking skills Ability to adapt to changes in the workplace, duties and office policies General computer knowledge with high level skills to adapt to office software EDUCATION