Medical Front Office Receptionist

Medical Front Office Receptionist and Retail Support We are a locally-owned integrative holistic practice, currently seeking an employee who is looking for long term employment with a passion for helping people. This person will be at the heart of our office, therefore we are looking for a positive, friendly, mature and reliable professional to join our team. We are an integrative clinic that is continuing to grow and serve our community's needs. We focus on primary care naturopathic medicine and other holistic services such as acupuncture, chiropractic, massage, IV therapy, constitutional hydrotherapy, and more. As a busy office we are looking for an individual who will: Consistently offer the highest level of personalized patient care while maintaining a positive, enthusiastic and helpful attitude, in a fast-paced setting. Maintain excellent communication and effective working relationships with providers and other office staff. Continually work with front office team members to ensure compassionate and professional care for patients and effective and efficient front office workflow. Perform daily administrative duties including communicating with patients, scheduling, handling patient requests, answering phones (multiple lines), filing, faxing, and copying, and other administrative duties. Oversee front office collections of co-pays and fees for services and supplements. Ensure that necessary forms are completed and properly documented in the patient charts. Maintain patient privacy and information security in accordance with HIPAA standards. Provide support to practitioners in assisting with patient follow-ups and requests. Attend periodic team meetings to identify and/or recommend solutions to administrative staff and find solutions to correct office issues or problems.

Necessary Skills:

Accuracy

• Ability to perform work accurately and thoroughly. Attention to detail
• Ability to pay attention to and thoroughly complete the task at hand. Communication
• Ability to communicate effectively verbally and in writing. Computer Skills
• Proficient ability to use a computer and electronic medical records. We currently use CharmHealth. Confidentiality
• Maintain patient, team member and employer confidentiality. Comply with all HIPAA regulations. Customer Service
• Friendly, cheerful and helpful to patients and others. Ability to meet patients and practitioner needs while following office policies and procedures. Flexibility
• Ability to adapt easily to changing conditions and work responsibilities. Multi Task
• Ability to handle more than one task at the same time. Positivity
• Display and maintain a positive attitude and be a positive agent for change. Teamwork
• Work as part of a team and collaborate with co-workers. Drama and/or dishonesty is not tolerated and will be subject to termination. Working Under Pressure
• Ability to complete assigned tasks under stressful, fast-paced situations.

Education and Experience:

High school diploma or equivalent required Medical Front Office or administrative experience strongly preferred (1-2 years) Knowledge of clinical/medical front office procedures Proficiency in basic medical terminology Retail experience is a plus but not required

Job Type:

Full-time Salary:

Starting at $17.00/hour (DOE)

Job Type:

Full-time Pay:

From $17.00 per hour

Benefits:

Employee discount Paid time off

Experience:

Medical receptionist: 1 year (Preferred) Shift availability: Day Shift (Required) Ability to

Commute:

Coeur d'Alene, ID 83814 (Required)

Work Location:

In person