Medical Receptionist

Summary The Medical Receptionist is the first point of contact for patients and plays a critical role in creating a welcoming, professional, and compassionate experience. This individual manages front desk operations, patient check-in/check-out, scheduling, and administrative support while maintaining confidentiality and exceptional customer service in a fast-paced medical environment. Key Responsibilities Patient Experience & Front Desk Operations Greet patients and visitors warmly, ensuring a positive first impression Check patients in and out accurately and efficiently Verify patient demographics, insurance information, and required documentation Collect co-pays, payments, and obtain necessary signatures Manage patient flow and communicate delays or updates as needed Scheduling & Communication Schedule, reschedule, and confirm appointments across providers and services Answer incoming phone calls, voicemails, texts, and portal messages promptly Route patient inquiries to appropriate clinical or administrative staff Provide general information regarding clinic services, policies, and next steps Administrative & Office Support Maintain accurate patient records in the EMR/EHR system Scan, upload, and organize patient documents Coordinate referrals, records requests, and basic insurance-related tasks as assigned Support clinic staff with administrative needs to ensure smooth daily operations Compliance & Professional Standards Maintain HIPAA compliance and patient confidentiality at all times Follow clinic policies, procedures, and safety protocols Represent the practice with professionalism, empathy, and discretion Qualifications Required High school diploma or equivalent 1+ year of experience in a medical office, healthcare front desk, or customer-facing role Strong communication and interpersonal skills Excellent organizational skills and attention to detail Comfort with EMR/EHR systems and basic computer applications Preferred Experience in a specialty medical practice (e.g., fertility, OB/GYN, outpatient clinic) Insurance verification or medical billing familiarity Bilingual skills a plus Skills & Competencies Patient-centered mindset with strong customer service skills Ability to multitask and prioritize in a busy clinical environment Calm, professional demeanor under pressure Team-oriented with a proactive approach to problem-solving

Pay:

From $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Vision insurance

Experience:

Medical receptionist: 1 year (Required)

Location:

Hoffman Estates, IL 60192 (Preferred)

Work Location:

In person Medical Receptionist Hoffman Estates, IL 60192 From $22 an hour - Full-time From $22 an hour - Full-time Summary The Medical Receptionist is the first point of contact for patients and plays a critical role in creating a welcoming, professional, and compassionate experience. This individual manages front desk operations, patient check-in/check-out, scheduling, and administrative support while maintaining confidentiality and exceptional customer service in a fast-paced medical environment. Key Responsibilities Patient Experience & Front Desk Operations Greet patients and visitors warmly, ensuring a positive first impression Check patients in and out accurately and efficiently Verify patient demographics, insurance information, and required documentation Collect co-pays, payments, and obtain necessary signatures Manage patient flow and communicate delays or updates as needed Scheduling & Communication Schedule, reschedule, and confirm appointments across providers and services Answer incoming phone calls, voicemails, texts, and portal messages promptly Route patient inquiries to appropriate clinical or administrative staff Provide general information regarding clinic services, policies, and next steps Administrative & Office Support Maintain accurate patient records in the EMR/EHR system Scan, upload, and organize patient documents Coordinate referrals, records requests, and basic insurance-related tasks as assigned Support clinic staff with administrative needs to ensure smooth daily operations Compliance & Professional Standards Maintain HIPAA compliance and patient confidentiality at all times Follow clinic policies, procedures, and safety protocols Represent the practice with professionalism, empathy, and discretion Qualifications Required High school diploma or equivalent 1+ year of experience in a medical office, healthcare front desk, or customer-facing role Strong communication and interpersonal skills Excellent organizational skills and attention to detail Comfort with EMR/EHR systems and basic computer applications Preferred Experience in a specialty medical practice (e.g., fertility, OB/GYN, outpatient clinic) Insurance verification or medical billing familiarity Bilingual skills a plus Skills & Competencies Patient-centered mindset with strong customer service skills Ability to multitask and prioritize in a busy clinical environment Calm, professional demeanor under pressure Team-oriented with a proactive approach to problem-solving

Pay:

From $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Vision insurance

Experience:

Medical receptionist: 1 year (Required)

Location:

Hoffman Estates, IL 60192 (Preferred)

Work Location:

In person