Medical Receptionist

Title of Job:

Receptionist at

Laser Pain Center Position Description:

OrthoLazer is seeking a Receptionist at our laser pain center. This position is a part-time role, working on a small team with laser technicians, led by a Center Director and under the direction of Orthopedic physicians. OrthoLazer Orthopedic Laser Centers provide the highest-quality laser therapy program in the country to patients with orthopedic conditions as an alternative to surgery and pain medications. By pursuing this mission, OrthoLazer envisions increasing the orthopedic patient population that has an option to reduce pain, remain opioid-naive, and live a fuller life. OrthoLazer instills and promotes leadership, business principles, personal growth and strives to provide our employees with a career that provides opportunities for advancement and rewards excellence. This role has opportunity for career growth within the center. As the Receptionist, you are the first person the patient sees when they walk through our door and typically the last person as they leave. This first impression is critical as it is pivotal for patient comfort and retention. A successful Receptionist truly cares about our patient's treatment outcomes and understands the impact healing has in their lives after they leave our center. Teamwork is always expected in the office. The Receptionist will need to be the most proficient employee on the scheduling and EMR system. Essential responsibilities of a Receptionist include:

• Greet patients upon arrival and create a welcoming environment
• Successfully educate prospective patients on the science of laser technology, benefits of treatment and process requirements of beginning treatment
• Point of Contact for all incoming phone calls. You are the first person a patient will speak with to determine suitability of Laser treatment for their needs.
• Develop a rapport of caring with each patient and demonstrate an authentic desire for their successful healing
• Cross training as a Laser Technician to fill in when needed
• Schedule patient appointments
• Checking out each patient after treatment
• Keeping the reception area and lobby tidy
• Ensuring patient documents are thorough and complete
• Accepting and running payments
• Responsible for checks and balances for each business day
• Follow up on emails as needed

Education, Skills and Training:

• At least 1 year in a customer facing role
• Experience in appointment scheduling and answering a multi-line phone system
• Minimum of associates degree (or similar) in medical field
• Prior medical experience with musculoskeletal conditions
• Basic knowledge of Anatomy and Physiology
• Self-motivator with the ability to identify and solve problems
• Proficient computer skills (web based EMR and scheduling system; Microsoft Suite programs)
• Adaptive to new technology and eager to self-learn
• Organized
• Proficient multi-tasker

Problem-solver Communications and Personal Interactions:

• Have a strong patient service orientation and attitude of caring with all patients from diverse backgrounds and cultures
• Strong verbal communication skills and confidence in speaking directly with current patients, prospective patients, and medical providers
• Positive, pleasant and engaging communication style
• Ability to positively influence patients by building confidence in laser therapy
• Excellent Customer Service skills
• Maintain patient confidentiality ______________________________________________________________ OLC Development, LLC ("OLC") is a national franchisor of independently owned and operated franchised locations.

Each individual franchise location, not OLC or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for OLC or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

Job Type:

Part-time Pay:

$18.50 - $20.00 per hour

Work Location:

In person