FRONT OFFICE SPECIALIST

Job Category :

Clerical Requisition Number :

FRONT001412

Posting Details Posted:

April 8, 2026 Part-Time On-site Locations Batesville, IN 47006,

USA Job Details Description Location/Department:

Outpatient Clinic Part time - 62 hours per pay period - benefit eligible

Job Summary:

Performs clerical functions, answers phone, schedules appointments, direct calls to appropriate team members, takes & directs messages, facilitates communication with the office.

Supervisory Responsibilities:

None Duties/Responsibilities:

Checks, monitors, & adjusts daily provider schedule as needed. Greets incoming patients and calls in a courteous & professional manner. Demographic & insurance data obtained & verified on all patients at the time of scheduling, update if appropriate. Answer all incoming calls of multiple lines & direct to appropriate personnel. Take messages & send to provider using approved format. Makes phone calls to patients as needed or requested. Scan or Route all incoming documents to patient's medical record. Schedule appointments for follow-up & new patients. Prepares and mails appropriate preparation instructions to patients. Have patient sign medical record request if requested by provider & send to appropriate location (may have to look up information if patient does not know all info). Make copies of all forms as needed. Open & sort mail daily. Check out patients on the computer. Manage referrals through the message center. Fax referrals to appropriate place. Call for pre-certification/pre-authorization if required by insurance (if job title is

MA/LPN/RN

). File charts & appropriate paperwork. Keep inventory on supplies & order if necessary for front office. Change message on answering machine as needed. General office clerical duties & other duties as assigned. Report to Manager with any concerns or issues addressed by patients. Available to assist all office staff & patients if needed. Maintains current BLS certification, if appropriate. Able to locate department policies and procedures. Attends 75% of scheduled department meetings or reviews written minutes of those meetings not attended. Maintains & reviews timecard timely. Communicates adjustments/changes to Manager, as appropriate.

Required Skills/Abilities:

Must have strong verbal & written communication skills. Exhibit compassion & understanding. Excellent phone manners. Familiar with medical terminology is preferred, but not required. Able to operate office equipment, i.e. computers, phones, fax & copy machine.

Education and Experience:

High school diploma or equivalent Minimum of 6 months relevant work experience required

Physical Requirements:

Frequent sitting, walking, talking, & use of hands Occasionally may need to lift up to 10 lbs Qualifications Education Required High School Diploma or better in Other. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.