Part-Time Hotel Front Desk, IU Dining and Hospitality

Part-Time Hotel Front Desk, IU Dining and Hospitality at Indiana University Part-Time Hotel Front Desk, IU Dining and Hospitality at Indiana University in Bloomington, Indiana Posted in 1 day ago.

Job Description:

Department

IUB HOTEL

(BA-IUBH-IUBLA) Department Information Indiana University (IU) Hospitality infuses IU's beautiful campus with vibrant life, creating a home away from home for visitors and the IU community alike. From our space in the Indiana Memorial Union (IMU), hospitality staff serve thousands of guests each year through professional dining and retail operations, catered events, conferences, and celebrations, keeping our spaces clean, our food tasty, and our customers happy. The 189-room IU Biddle Hotel is the largest hotel in Bloomington, Indiana, the only hotel on campus, and a living embodiment of Hoosier hospitality. Visitors enjoy upscale, convenient accommodations, and parking as well as on-site amenities - including the Vault Pub, live music, bowling, Starbucks, a 2-level bookstore, charming outdoor dining spaces, and international food from local restaurants - all in the heart of campus, steps away from the best dining, shopping, arts, and entertainment at IU and in the city of Bloomington. Job Summary Operates a multi-line phone system. Provides memorable guest service that make guests feel part of the IU community. Provides assistance with guest relations at the Biddle Hotel front desk, including customer service, check-in/out, troubleshooting issues with guest rooms, answering phone calls and emails, cash handling, key inventory, and documentation. Makes reservations in an integrated property management system. Coordinates and communicates with other operational departments, such as housekeeping, facilities, catering, and meeting and events. May work in other related areas as needed. Performs a high level of guest service interaction both on the phone and in person. Qualifications

EDUCATION

Required High school diploma or equivalent (HSED or GED).

WORK EXPERIENCE

Required Customer service experience. SKILLS Required Ability to effectively communicate and exchange information. Working Conditions / Demands This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. Must be able to move items weighing between 15-20 pounds. The person in this role must be able to perform the essential functions with or without an accommodation. The position has a moderate level of decision making responsibilities. Work Location Bloomington, Indiana IU Biddle Hotel Advertised Salary $12.55 per hour Work Hours 29 hours maximum per week. Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including: Comprehensive medical and dental insurance Health savings account with generous IU contributions Healthcare and dependent care flexible spending accounts Basic group life insurance paid by IU Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance Base retirement plan with generous IU contributions, subject to vesting Voluntary supplemental retirement plan options Tuition subsidy for employees and family members taking IU courses 10 paid holidays plus a paid winter break each year Generous paid time off plans Paid leave for new parents and IU-sponsored volunteer events Employee assistance program (EAP) Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification Career Level:

Part Time Employee FLSA:

Nonexempt Job Function:

Part Time Employee Job Family:

Part Time Employee Click here to learn more about Indiana University's Job Framework. Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments. Equal Employment Opportunity Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information. Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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