Medical Front Office Staff - Part Time

Who are we? We've been treating pain effectively through minimally invasive techniques since 1992. At American Pain Consortium (APC), our mission is to empower our providers, including board-certified pain management physicians, with exceptional patient care. We are driven to deliver a national platform for like-minded interventional pain providers seeking to help patients find symptom relief and lead a better quality of life. We invest in the people, processes, systems, credentials, and facilities that consistently yield exceptional medical, operational, and financial outcomes. Our footprint includes clinic and ambulatory surgery centers throughout Indiana, Ohio, and Kentucky. As an employer, we help our team to reach their maximum professional potential and create an environment conducive to our shared success. Our "why" centers around our 7 inspirations: the pursuit of excellence, empathy in everything we do, a culture of collaboration, open communication, creating a space for belonging, and ongoing innovation, which yields the result of bringing value. What do we do? Our goal at American Pain Consortium is to support our clinics that help patients seeking relief from pain, numbness, and tingling sensations that are often related to neuropathic pain or neuropathy, among many other forms of chronic pain. Even patients who have tried other pain treatments without success often benefit significantly from safe, effective treatment at American Pain Consortium. Our clinical multidisciplinary approach to care delivers the correct intervention to every patient, every time through various pain management procedures including injections, open surgical cases with general anesthesia, physical therapy, and psychological services. Our Providers focus on helping individuals improve functionality to restore a more meaningful lifestyle. APC values individuals with a strong work-ethic, embracing why they want to serve in the healthcare industry while maintaining a work, family, and life balance. APC is seeking an individual who is wanting to learn, develop, and grow as an ASC Access Specialist in our organization. Job Summary The ASC Access Specialist plays a vital role in ensuring seamless access and coordination for patients receiving care in our Ambulatory Surgery Centers (ASC). This position is responsible for scheduling surgeries and procedures, verifying insurance, obtaining medical clearances, collecting copays, and ensuring all pre-operative requirements are complete. The ASC Access Specialist collaborates closely with clinical, pre-certification, billing, and administrative teams to optimize the surgical schedule and provide an exceptional patient experience from check-in through post-procedure coordination. This position is part time with scheduled hours Monday, Tuesday, and Wednesday between 24

• 28 hours per week.

Essential Duties & Responsibilities (What You'll Do) Patient Access & Coordination Check in and check out patients for surgeries and procedures. Complete patient registration, including demographic and insurance verification. Collect and post patient copays and balances per APC financial policies. Accurately obtain and scan all insurance cards and photo identification into the EMR. Assist patients with completing required paperwork and consents, ensuring all signatures and forms are accurate and compliant. Resolve basic account issues and refer patients to financial counseling when appropriate. Scheduling & Pre-Operative Management Schedule complex surgeries, trials, implants, infusions, and intrathecal pump procedures. Coordinate with providers, anesthesia teams, and surgical staff to confirm availability and complete surgical blocks. Ensure all required documentation, clearances, and testing (e.g., MRSA, labs, imaging) are received and reviewed prior to surgery. Obtain and confirm pre-certification and prior authorization with the Pre-Cert Coordinator. Maximize surgery schedule utilization and assist in rescheduling or filling open slots as needed. Communicate pre-operative instructions and expectations to patients, ensuring understanding of required preparation and arrival times. Insurance & Financial Verification Verify insurance eligibility and benefits for all scheduled procedures. Identify and document primary, secondary, and tertiary payer order. Perform medical necessity checks and complete required ABN or Acknowledgement of Financial Responsibility forms. Coordinate with billing and insurance departments to resolve benefit discrepancies and ensure financial clearance prior to surgery. Documentation & Communication Accurately document all communication, scheduling actions, and patient updates in the EMR. Scan, index, and route all supporting documentation in a timely manner. Act as a liaison among patients, physicians, Pre-Cert, Billing, and ASC teams to ensure alignment and timely information exchange. Provide copies of schedules, routers, and other necessary forms to relevant departments. Support clinical research documentation requirements when applicable. Customer Service & Team Collaboration Deliver an empathetic, patient-centered experience in every interaction. Maintain effective communication across internal and external stakeholders. Participate in daily schedule reviews and support cross-coverage needs for other sites as needed. Assist in end-of-day closure procedures, ensuring tidiness and readiness of the front office. Other duties as assigned Minimum Qualifications (What We Are Looking For) Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Strong knowledge of medical terminology, insurance verification, and pre-certification workflows. Education and/or Experience Requirements High school diploma required Minimum of 2 years of experience in medical scheduling, patient access, or insurance verification required. Experience in an ASC or surgical scheduling environment preferred. Experience with an EMR system a plus. Demonstrated understanding of payer policies, authorizations, and patient financial processes. Competencies To perform the job successfully, an individual should demonstrate the following, which is included, but not limited, to: Problem Solving

• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Customer Service
• Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. Respect for Others
• Treats patients, physicians, and colleagues in a professional, respectful, compassionate manner. Respect for Privacy
• Handles all patient, company, and staff information in a confidential manner compliant with all state and federal regulations and the APC Code of Conduct.

Physical Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standing and/or walking 30% of time Sitting 70% of the time Occasional lifting, stooping, kneeling, crouching, and reaching. Supervisory Responsibilities This position has no supervisory responsibilities Travel This position may require some travel for coverage at other locations Benefits (Work Perks) Included for all full-time positions Medical, Dental, and Vision Insurance Paid Time Off Paid Holidays Matching 401K plan Other Equal Employment Opportunity American Pain Consortium Management, its affiliates, and subsidiaries are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Benefits:

401(k) matching Paid time off Application Question(s): What are your salary expectations? This position is part time with scheduled hours Monday, Tuesday, and Wednesday between 24

• 28 hours.

Will you be able to work the required part time schedule?

Education:

High school or equivalent (Required)

Experience:

Medical scheduling, patient access or insurance verification: 2 years (Required) ASC or surgical scheduling environment: 1 year (Preferred) Ability to

Commute:

Lafayette, IN 47905 (Required)

Work Location:

In person