Receptionist/Administrator - Adult Care Community

Employer heading Receptionist/Administrator - Adult Care Community Band 2 Want to make a real difference and have a truly rewarding career? Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'. We've been rated 'good' overall by the CQC, with some outstanding services. The CQC commented at our most recent inspection on how our colleagues "treated patients with compassion and kindness" and "felt positive and proud about working for the trust. We are passionate about making equality, diversity and inclusion part of our DNA. We take pride in our "People First Culture" which creates a workplace where everyone feels a genuine sense of belonging, difference is celebrated, and people are comfortable to bring their whole selves to work. We value the richness that comes from having colleagues that are fully representative of the local community. We welcome people who identify as Black, Asian or from a Minority Ethnic background, protected characteristics, and with all backgrounds and experiences. Job overview We are looking for a suitably-experienced and motivated person to join our team. You will be based at Amber valley CMHT reception on the first floor, town hall, Ripley . As a receptionist/ team administrative support, you will support services based within this site and other DHCFT teams using the building. This will include support to mange the day to day running of the building. You will be part of the Amber Valley Community Mental Team. Support and supervision will be provided for the successful candidate, as well as ongoing training. The post is for 22.5 hours per week. The successful candidate will work Monday-Wednesday, 09:00-17:00 . Main duties of the job The successful candidate will have excellent communication skills, a polite telephone manner, knowledge and experience of using IT programs, such as Microsoft Outlook and Microsoft Word, SystmOne. A part of the role will involve using Electronic Patient Records, complete typing and up-dating patient information. You will lead on room bookings within the building. You will support other administrators within the adult Community team. Main duties of the job We are looking for a highly-motivated, friendly, outgoing, reliable and flexible person to join our receptionist/admin support team. Applicants will need the confidence and experience to be able to deliver a high-quality, front-of-house reception/admin support service, including the greeting of clients to our premises, dealing with a wide range of telephone callers and staff, and working as part of a team delivering an excellent support service. Various services use our building and you will be responsible for liaising with these services and booking rooms. Experience of multi-tasking in a busy office environment is preferable. We are looking for a team player with a pleasant welcoming manner and the ability to prioritise conflicting workload demands. You will have good communication and organisational skills, together with IT skills (Word and Outlook essential), to be able to work with the general public both in person and on the telephone in a fast-paced and ever-changing environment. If this sounds like you, we would like to hear from you! Derbyshire Healthcare is unable to sponsor international applicants in this role. You can find out more about how you can work in the UK by visiting Work in the

UK - GOV.UK

(www.gov.uk) Working for our organisation Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of making a positive difference in people's lives. CQC rated us as 'GOOD overall, commenting on how our colleagues treated patients with compassion and kindness and felt positive and proud about working for the trust.

Benefits include:

Commitment to flexible working where this is possible 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years service pro rata. Yearly appraisal and commitment to ongoing training Generous NHS pension scheme Good maternity, paternity and adoption benefits Health service discounts and online benefits Incremental pay progression Free confidential employee assistance programme 24/7 Access to our LGBT+ network, BAME Network and Christian Network Health and wellbeing opportunities Structured learning and development opportunities We are based in a spacious, new building with ample free parking and a strong focus on staff well being Detailed job description and main responsibilities Please view the Job Description/Person Specification. To apply, please click

APPLY FOR THIS JOB

- this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account Essential Non-judgemental/positive attitude towards service users and carers Essential Ability to accurately input data Experience of using Microsoft computer packages Experience of dealing with telephone enquiries Desirable Previous Clerical/Administration experience Previous 'front of house' experience Previous clinical team experience Skills Essential Good standard of spelling and grammatical accuracy Ability to type to RSA I standard (or demonstrable experience) Excellent written and verbal communication skills Ability to work as part of a team Ability to prioritise and work to the required standards within defined time limits Experienced at using EXCEL and spreadsheets Qualifications/Training Essential

OCR/RSA I

Type-writing or Word Processing or equivalent Typing qualification or demonstrable experience (typing test) GCSE English Grade C or equivalent (evidence required) Desirable

ECDL / CLAIT / IT

Qualification / or demonstrable experience Customer Care training Person specification Education and Qualifications Essential criteria RSA II Typing/Word Processing or equivalent qualification or recent equivalent level of demonstrable experience (typing test if not) English Language - GCSE Grade C or equivalent qualification Good standard of spelling and grammatical accuracy Desirable criteria CLAIT or equivalent IT qualification Experience and Skills Essential criteria Recent, relevant experience working in an office and front of house Evidence applicant able to organise and prioritise workload Diary management Strong organisational and Communication Skills/interpersonal skills Knowledge of Microsoft Office, Word, Excel, Powerpoint and Outlook Telephone manner/discretion dealing with sensitive information Team work Desirable criteria Empathy Use of electronic patient records, ie Systm one NHS experience Mental health experience Additional Information Flexible Working As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our service and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. Disability Confident Employer The Trust is a Disability Confident Employer. If you require any reasonable adjustments to support you in the recruitment process please let us know. If you require any support in completing the application form please do not hesitate to contact the Recruitment Team, 01332 564856, option 1, option 1 or email dchst.recruitment@nhs.net and we will be happy to provide assistance. DBS Checks The cost of undertaking a DBS (Disclosure and Barring Service) disclosure will be met by the individual. The Trust will meet the initial costs of the disclosure which will be deducted from your first month's salary. This job may close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Employer certification / accreditation badges Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Application numbers Please be aware this vacancy will close when it has hit a certain number of applications, even if this is before the listed closing date. We recommend you complete and submit your application as soon as you are able. Documents to download JD & PS ( PDF , 309.3 KB ) Admin support job specification ( PDF , 130.9 KB ) Guidance Notes for Completing the Application Form ( PDF , 138.1 KB ) Inclusivity at DHcFT ( PDF , 1.2 MB ) Apply online now Further details / informal visits contact Name Heidi Greener Job title Service Manager Email address heidi.greener@nhs.net Telephone number 03001232673 If you have problems applying, contact Address Recruitment Team Telephone 01332 564856 option 1, option 1 (please note, my normal working days are Mon-Thu)