Medical/dental receptionist

Job Summary We are seeking a dynamic and detail-oriented Medical/Dental Receptionist to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and visitors, providing exceptional customer service while managing a variety of administrative and clinical tasks. Your energetic approach will help ensure smooth clinic operations, accurate documentation, and a welcoming environment for all patients. The ideal candidate is highly organized, tech-savvy, and passionate about delivering outstanding patient care through efficient front desk management and administrative support. Responsibilities Greet patients and visitors warmly, ensuring a positive first impression while managing check-in and check-out procedures efficiently. Schedule appointments using electronic health record (EHR) systems such as Epic, Meditech, or Athenahealth, maintaining accurate calendar management. Verify insurance coverage, perform insurance eligibility checks, and process billing and collections using medical billing software and CPT coding standards. Handle multi-line phone systems with professionalism, providing clear communication and directing calls appropriately. Manage patient records by updating medical histories, reviewing documentation for accuracy, and maintaining confidentiality in compliance with HIPAA regulations. Assist with patient intake processes, including collecting medical histories, updating demographic information, and explaining clinic procedures. Support clinical staff by preparing necessary documentation, reviewing care plans, and ensuring proper coding with

ICD-10/ICD-9

codes for billing purposes. Utilize EMR systems such as eClinicalWorks or Dentrix to document patient interactions accurately and efficiently. Perform office management duties including filing, data entry (10 key typing), appointment reminders, and maintaining organized medical records. Verify insurance claims for Medicare or other providers to facilitate timely reimbursements while adhering to HIPAA guidelines. Qualifications Proven experience as a Medical or Dental Receptionist with clinic or healthcare office experience preferred. Strong knowledge of medical terminology, ICD coding (ICD-10/ICD-9), CPT coding, and medical billing procedures. Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix or Eaglesoft is highly desirable. Excellent computer skills including Microsoft Office Suite (Word, Excel) and health information management software. Exceptional customer service skills with professional phone etiquette and the ability to handle multi-line phone systems confidently. Bilingual abilities are a plus to serve diverse patient populations effectively. Ability to review documentation thoroughly while maintaining accuracy under pressure. Strong organizational skills with clerical experience in filing, scheduling, insurance verification, and office management tasks. Knowledge of HIPAA regulations to ensure patient confidentiality at all times. Prior clinic or hospital experience is advantageous; familiarity with dental terminology and dental office operations is preferred for dental receptionists. Join our team to make a meaningful difference in patients' lives by providing friendly service combined with precise administrative support!

Pay:

$24.00 - $26.00 per hour

Work Location:

In person