Dental Receptionist

Dental Receptionist River street family dental Mattapan, MA Job Details Part-time | Full-time $20 - $25 an hour 22 hours ago Benefits Health insurance Qualifications Medical scheduling Administrative experience Medical administrative support Medical records Clerical experience Full Job Description A dental receptionist plays a crucial role in the smooth functioning of a dental office.

Their responsibilities typically include:

Greeting Patients :

Welcoming patients as they arrive, either in person or over the phone, and creating a positive first impression of the dental practice.

Scheduling Appointments :

Managing the appointment book, scheduling appointments for patients, and coordinating with dental staff to ensure efficient use of time.

Patient Registration and Records :

Collecting and updating patient information, including personal details, insurance information, and medical history. Ensuring all records are accurately maintained and stored securely.

Handling Payments and Insurance :

Processing payments, billing insurance companies, and assisting patients with insurance-related inquiries, including verifying coverage and explaining benefits.

Answering Phones and Correspondence :

Responding to phone calls, emails, and other inquiries promptly and professionally, providing information, scheduling appointments, and addressing patient concerns.

Managing Front Desk Operations :

Overseeing the reception area, maintaining cleanliness and organization, and ensuring adequate supplies of necessary forms and materials. Coordinating with

Dental Staff :

Communicating effectively with dentists, dental hygienists, and assistants to relay patient information, schedule appointments, and coordinate treatment plans.

Handling Administrative Tasks :

Performing various administrative duties such as filing, photocopying, and scanning documents, as well as managing incoming and outgoing mail.

Patient Education and Communication :

Providing patients with information about dental procedures, treatment options, and post-treatment care instructions, as well as addressing any concerns they may have.

Maintaining Confidentiality :

Adhering to strict confidentiality protocols regarding patient information and ensuring compliance with relevant privacy laws and regulations, such as HIPAA.

Problem Solving and Conflict Resolution :

Resolving patient issues or complaints in a professional and courteous manner, escalating to management when necessary.

Continuing Education and Training :

Staying informed about updates in dental procedures, technology, and administrative practices through ongoing training and professional development opportunities.

Job Types:

Full-time, Part-time Pay:

$20.00 - $25.00 per hour

Benefits:

Health insurance

Work Location:

In person