Job Description
Zenith Primary & Urgent Care is seeking an experienced, professional, and customer-focused Front Desk Receptionist to join our fast-growing healthcare team in Marlborough, Massachusetts. This role is ideal for candidates with experience in medical reception, patient scheduling, insurance verification, urgent care, family medicine, primary care, or healthcare administration who thrive in a fast-paced environment and enjoy delivering exceptional patient experiences. At Zenith Primary & Urgent Care, we combine the convenience of urgent care with the continuity of primary care under one roof. Our team is committed to providing outstanding service, efficient workflows, and compassionate patient care.
Key Responsibilities:
Patient Registration & Check-In Welcome patients professionally and create a positive first impression. Register new and established patients accurately. Verify demographic information, insurance eligibility, and referral requirements. Obtain and scan identification cards, insurance cards, and required documentation. Ensure all patient forms and consents are completed. Scheduling & Patient Communication Schedule appointments for primary care, urgent care, occupational health, DOT physicals, immigration physicals, and other services. Answer incoming phone calls promptly and professionally. Respond to patient inquiries regarding appointments, clinic services, and office policies. Confirm appointments and assist with patient recall and follow-up activities. Manage online scheduling requests and patient portal communications. Insurance & Revenue Cycle Support Verify insurance coverage and eligibility. Collect copays, deductibles, coinsurance, self-pay balances, and outstanding patient balances. Securely obtain and maintain credit card on file information according to clinic policies. Review patient accounts for balance collection opportunities. Assist with prior authorization and referral coordination as directed. Administrative & Operational Duties Maintain accurate electronic medical records (EMR). Assist with patient flow management to improve wait times and patient satisfaction. Process incoming faxes, medical records requests, and administrative documentation. Support front-office quality improvement initiatives. Follow HIPAA and patient confidentiality requirements at all times. Qualifications Required:
Minimum 2 years of experience in a medical receptionist, healthcare receptionist, patient service representative, or medical front office role. Strong customer service and communication skills. Experience with insurance verification and patient registration. Ability to multitask in a busy medical environment. Strong computer and data-entry skills. High school diploma or equivalent. Preferred Experience in urgent care, primary care, family medicine, internal medicine, pediatrics, emergency medicine, or specialty medical offices. Experience with EMR/EHR systems. Knowledge of commercial insurance, Medicare, Medicaid, and managed care plans. Experience collecting patient payments and managing accounts receivable workflows. Bilingual candidates are encouraged to apply. What Makes You Successful in This Role Exceptional customer service mindset Attention to detail and accuracy Strong organizational skills Ability to remain calm under pressure Team-oriented attitude Professional appearance and communication Commitment to patient-centered care Benefits Eligible employees may receive: Competitive compensation Paid time off 401K benefits plan Health insurance options Professional development opportunities Supportive team environment Growth opportunities within a rapidly expanding healthcare organization About Zenith Primary & Urgent Care Zenith Primary & Urgent Care is a local Physician Owned healthcare practice serving Marlborough and the MetroWest community. We provide comprehensive primary care, urgent care, occupational health services, immigration physicals, DOT physicals, injury care, wound care, and preventive healthcare services. Our mission is to deliver accessible, high-quality healthcare while creating an exceptional experience for every patient who walks through our doors. Apply Today If you are an experienced medical receptionist who enjoys helping patients and thrives in a fast-paced healthcare setting, we encourage you to apply and become part of the Zenith Primary & Urgent Care team. Pay:
From $22.00 per hour Benefits:
401(k) Dental insurance Health insurance Paid time off Application Question(s): Are you able to work 2-3 days a week for a 8AM to 7PM shift and for at least two weekend shifts? Experience:
medical clinic receptionist: 1 year (Preferred) Language:
Spanish or Portugese (Preferred) Ability to Commute:
Marlborough, MA 01752 (Preferred) Work Location:
In person
