Medical Billing and Front Desk Coordinator

Description:

Description We are seeking a detail-oriented and personable team member to support both our patient financial processes and front desk operations. This role plays a key part in ensuring a smooth patient experience while also supporting accurate billing, insurance coordination, and communication with our billing partners.

Key Responsibilities:

Patient Financial & Billing Support Review and interpret Explanation of Benefits (EOBs) and insurance responses Liaise with our external billing company to resolve claim issues, denials, and discrepancies Assist with insurance verification and pre-screening prior to patient visits Monitor outstanding balances and support collection processes in a professional manner Identify trends in billing issues and communicate with leadership to improve processes Front Desk & Patient Experience Warmly greet members, guests, and physical therapy patients Answer phone calls in a friendly, helpful, and timely manner Schedule appointments and maintain accurate patient records Collect co-payments and other patient financial responsibilities Maintain strong communication between therapists, patients, and administrative team Respond to patient concerns in a timely and professional manner Operations Maintain a clean and organized reception area Represent the company in a positive and professional manner at all times Participate in team meetings and training sessions Support awareness of programs offered by Cape Cod Rehab and affiliated fitness facilities

Requirements:

Requirements Experience in medical billing, insurance verification, or healthcare administration preferred Ability to read and understand EOBs and insurance terminology Strong attention to detail and problem-solving skills Proficiency with computers, including Excel and data entry Excellent communication and organizational skills Friendly, professional demeanor with patients and team members Prior medical office or front desk experience preferred Schedule Monday-Friday, typically 8:00 AM - 5:00 PM Some flexibility for earlier or later shifts