Medical Front Desk Representative

Ophthalmic Consultants of Boston is seeking a motivated, customer-focused Front Desk Representative to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-or Waltham office. Schedule is Monday through Friday; 40 hours per week.

Key Responsibilities:

Greet and register patients promptly and courteously upon arrival. Verify and update patient demographics and insurance information. Possess working knowledge of a variety of insurance plans and coverages; determine eligibility and coverage for services. Collect co-pays, deductibles, and outstanding balances at check-in and check-out. Assist patients with past due balances, explaining payment options and processing transactions. Schedule patient and diagnostic appointments accurately and efficiently for multiple physicians, coordinating with internal departments. Follow up on appointments to minimize no-shows and maximize productivity. Address patient inquiries in person with professionalism and care. Collaborate with clinical staff and management to ensure optimal patient flow. Take initiative in solving problems and escalating issues when needed. Contribute to a positive office culture by demonstrating leadership and a willingness to take on challenges.

Ideal Candidate:

A High School Degree or GED. Minimum of 1-2 years of medical or health care related setting or equivalent in a customer service, front desk/receptionist position. Proven experience with insurance verifications and patient billing. Must have a working knowledge of computer and respect for confidentiality. Must be able to work in a fast-paced environment, paying close attention to detail. Epic experience a plus. Bilingual skills a plus.

Benefits Offered:

Health & Dental Insurance- eligible 1st day of employment Paid time off and paid holidays Health & Dependent Reimbursement Accounts 401(k) Plan with company contribution Company paid Life and LTD Insurance Employee discounts To find out more about OCB, please visit our website at www.eyeboston.com . OCB is an Equal Opportunity Employer. All Employees must be fully vaccinated.