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Dental receptionist
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Daniel Brayton DDS
Portage, MI (In Person)
$60,226 Salary, Full-Time
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Job Description
Overview Join our dynamic healthcare team as a Dental Receptionist, where your friendly demeanor and organizational skills will be the first point of contact for patients and visitors. In this vital role, you will manage patient scheduling, insurance verification, and medical recordkeeping while ensuring a smooth and welcoming clinic experience. Your energetic approach will help foster a positive environment, streamline administrative workflows, and support our commitment to exceptional patient care. This paid position offers an exciting opportunity to develop your skills in a fast-paced dental setting. Duties Greet patients warmly upon arrival, ensuring a positive first impression and efficient check-in process Schedule appointments accurately using dental practice management software such as Dentrix or Eaglesoft Verify insurance coverage and benefits, including Medicare, Medicaid, and private plans, utilizing systems like Epic, Meditech, or Athenahealth Collect and process payments through medical billing procedures, including CPT coding, ICD-10/ICD-9 coding, and documentation review Maintain organized dental records and ensure compliance with HIPAA regulations for patient confidentiality Answer multi-line phone systems with professional phone etiquette; handle appointment rescheduling and patient inquiries Assist with intake procedures, medical administrative support, and filing of medical records in electronic health record (EHR) systems such as eClinicalWorks or other EMR platforms Support clinic operations by managing office supplies, filing documents, and coordinating with dental staff on care plans and treatment schedules Skills Proven experience as a Medical Receptionist or Dental Receptionist in a clinical or dental office setting Strong knowledge of dental terminology, medical terminology, ICD coding (ICD-10/ICD-9), CPT coding, and medical billing processes Familiarity with dental practice management software such as Dentrix or Eaglesoft; experience with EMR/EHR systems like Epic, Meditech, Athenahealth or eClinicalWorks is highly desirable Excellent computer skills including proficiency in Microsoft Office applications and typing (including 10 key typing) Exceptional customer service skills with the ability to communicate effectively via phone and in person; bilingual abilities are a plus Ability to handle sensitive information discreetly while adhering to HIPAA standards Strong organizational skills with attention to detail for documentation review and medical records management Prior clinic experience or healthcare administrative support background is preferred; familiarity with insurance verification processes for Medicare or private insurers is advantageous Join us to be part of a vibrant team dedicated to delivering outstanding dental care through exceptional administrative support. Your enthusiasm and expertise will help create a seamless patient experience from the moment they walk through our doors!