Medical Receptionist III

POSITION DESCRIPTION

Serves as a first point of contact for external customers in the office and on the phone, as well as a liaison between external customers and medical staff. Greets, instructs and assists customers in obtaining needed services within the office and IHA. Obtains and communicates necessary patient and office visit information to billing staff and facilitates efficient patient flow through the office and appropriate billing for services. Handles complex billing issues with patients. Serves as point person for Reception team in office and creates and administers Reception schedules. Trains new Reception employees.

ESSENTIAL JOB FUNCTIONS

The following job functions may not be the responsibility of all Medical Receptionist III's. Some Medical Receptionist IIIs will be assigned work that has more focused responsibilities (example: Work Queues (WCs), complex billing issues, and/or assisting office leadership responsibilities, etc.). Performs all Essential Job Functions from Medical Receptionist II job description. Serves as Point Person for Reception team in office. Serves as go-to person when supervisor is not available. Acts as preceptor to provide guidance, training and support for newly-hired Reception staff and provides assistance and support for complex or unique transactions. Brings issues and errors made by Reception staff, along with remedy suggestions, to office leadership for approval and direction to speak to Reception staff regarding resolution process and expectations. Provides remedial training. Serves as main go-to person for providers that have issues with scheduling, medical records, etc. Assists with maintaining daily efficient workflow in the Reception area. Trouble-shoots workflow issues for resolution. Offers suggestions for workflow improvement. Handles moderate to more complex billing issues with patients. Escalates to Leadership, if needed. May initiate referral process. Creates and administers Reception schedules. Manages Guardian Revenue Report. Supports other offices, attends meetings and training as assigned. Performs other duties as assigned. For those Medical Receptionist III's working in OBGYN and Surgery offices: Either performs the duties of the Surgery Scheduler or serves as the back-up for the Surgery Scheduler in their absence.