Medical Receptionist/Front Desk

Medical Receptionist/Front Desk West Metro Ophthalmology Golden Valley, MN Job Details Full-time $18 - $24 an hour 2 hours ago Benefits Health savings account AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Paid time off On-the-job training Uniform allowance 401(k) matching Employee discount Opportunities for advancement Life insurance Retirement plan Qualifications Record keeping Computer operation Customer communication Guest relations Achieving HIPAA compliance Medical software Payment processing Medical office experience Greeting customers Ophthalmology HIPAA Clinic experience Medical scheduling Administrative experience High school diploma or GED Medical administrative support Client services Organizational skills Patient interaction 1 year Care coordination Referral coordination Communication skills Technical Proficiency Entry level Client interaction via phone calls Full Job Description At our clinic, people come first—always. We're seeking a compassionate, motivated individual who shares our commitment to creating a warm, supportive culture where every team member feels valued and empowered. If you're passionate about people and want to be part of a workplace that feels like home, we'd love to meet you. Caring for vision means caring for people. We provide surgical, medical, and routine eye care to our local communities. As a well-established, privately owned ophthalmology practice, we pride ourselves on exceptional patient care. Our close-knit team includes board-certified eye surgeons, optometrists, skilled technicians, and dedicated support staff. Here, every patient matters. While experience in ophthalmology is preferred, we are willing to train the right candidate who aligns with our values and commitment to outstanding care. This position will involve working between our Golden Valley and Plymouth locations.

About the role:

As a vital member of our front desk team at West Metro Eye, you will be the first point of contact for patients and guests, setting the tone for their experience. We seek a professional with a warm and welcoming demeanor who can prioritize patient care while managing key administrative functions. In this role, you will facilitate check-in and check-out processes, handle incoming calls, coordinate patient referrals, and provide essential medical administrative support. You will greet and assist patients while maintaining professionalism and patient care priorities. Responsibilities include managing appointments, maintaining accurate records, handling calls, processing payments, and ensuring smooth front desk operations. You'll also track diagnostic tests, communicate important information to patients, and support administrative tasks like ordering supplies and maintaining HIPAA compliance.

Essential Skills and Abilities:

Strong organizational skills and the ability to manage multiple tasks simultaneously. Meticulous attention to detail Ability to work independently and as well as in a team setting Strong communication and interpersonal skills. Personable and empathetic to patients and peers' needs and concerns. Effective time-management and productivity. Professional appearance and work ethic. Proficient in using relevant computer software and applications.

Required Education:

High School Diploma or GED Preferred Education and Experience:

One year of experience in a medical office setting is highly desirable. Familiarity with patient scheduling software, preferably with at least one year of experience. Strong customer service background, ideally with two years of experience in a patient-facing or client service role.

Physical Requirements:

Must be comfortable working in close proximity to others on a continuous basis. Able to stand and/or walk for 50% to 75% of the workday. Can sit for up to 50% of the time. Capable of regularly lifting up to 10 pounds.

Job Type:

Full-time Pay:

$18.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee discount Health insurance Health savings account Life insurance On-the-job training Opportunities for advancement Paid time off Retirement plan Uniform allowance

Experience:

Customer Service:

2 years (Required) Ability to

Commute:

Golden Valley, MN 55422 (Required) Ability to

Relocate:

Golden Valley, MN 55422: Relocate before starting work (Required)

Work Location:

In person