Job Description
Front Desk Coordinator•
Restore Muscle and Joint Location:
4119 NW Barry Road Kansas City, MO 64154 Employment Type:
Full-Time Monday•Thursday from 8am•6pm (4 day work week!) About Us At Restore Muscle and Joint, we're redefining musculoskeletal care through an integrated, team-based model. Our multidisciplinary clinic includes chiropractors, physical therapists, nurse practitioners, orthopedic specialists, and vascular surgeons who collaborate to provide advanced, outcome-driven care in a supportive and patient-centered environment. We are looking for a Front Desk Coordinator who thrives in a busy clinical setting, can manage multiple tasks at once, and delivers excellent customer service with every patient interaction. This role is often the first and last impression patients have of our clinic, so we are looking for someone who is welcoming, professional, organized, and confident communicating with patients throughout their visit. This position is ideal for someone who can stay calm under pressure, switch between tasks quickly, enforce office policies respectfully, and keep the front desk running smoothly. We need someone who is dependable, team-oriented, and willing to jump in wherever needed to support the clinic, the providers, and the patient experience. Key Responsibilities Greet patients warmly and professionally as they arrive. Check patients in and out efficiently while maintaining accurate records. Collect payments, balances, co-pays, and other patient financial responsibilities. Review and enforce office policies with patients in a professional and consistent manner. Manage appointment scheduling, confirmations, cancellations, and patient follow-ups. Handle high-volume communication by phone, text, email, fax, and in person. Monitor and manage incoming and outgoing faxes, including routing documents to the appropriate team members. Assist patients with forms, intake paperwork, and general questions. Verify and update patient demographic and insurance information. Support billing, payment processing, and administrative workflows as needed. Maintain organization and cleanliness of the front desk and waiting area. Communicate clearly with providers, clinical staff, and administrative team members to support smooth patient flow. Work closely with the team to solve problems, keep the clinic running efficiently, and ensure patients are cared for from start to finish. Balance multiple priorities throughout the day while maintaining a positive patient experience. What We're Looking For Strong customer service skills and the ability to make patients feel welcomed, respected, and cared for. Excellent multitasking ability in a fast-paced environment. A reliable, dependable person who shows up on time, follows through, and can be counted on by patients and teammates. A true team player who communicates well, supports coworkers, and helps wherever needed. Calm, professional, and organized under pressure. Positive, energetic, and personable — you help set the tone for the entire clinic. Comfortable collecting payments and discussing basic patient balances. Confident enforcing clinic policies respectfully and consistently. Strong phone, computer, and communication skills. Detail-oriented with accurate data entry and documentation habits. Highly trainable and adaptable, with a willingness to learn new systems and processes. Proactive and willing to take ownership of front-desk responsibilities without needing constant direction. Required Qualifications 1+ year of customer service experience required. Strong communication, organization, and multitasking skills. Reliable attendance and punctuality. Ability to work well as part of a team. Comfortable working with computers, phones, payment systems, and office equipment. Preferred Qualifications Prior healthcare, chiropractic, physical therapy, medical office, or allied health experience preferred. Familiarity with EMR systems such as ChiroTouch, QuickEMR, or similar. Basic knowledge of insurance verification, patient billing, or front-office healthcare workflows. Why Join Restore Muscle and Joint Be part of a collaborative, multidisciplinary team that includes chiropractic, physical therapy, orthopedic, and vascular medicine. Work in a supportive, high-performing clinical environment where teamwork matters. Play a key role in helping patients feel seen, supported, and confident in their care journey. Gain experience in an integrated healthcare setting with opportunities to learn and grow. Benefits 401(k) matching Dental insurance Health insurance Paid time off Experience Customer service: 1 year required Healthcare:
preferred Job Type:
Full-time Pay:
$17.00•$21.00 per hour Benefits:
401(k) matching Dental insurance Health insurance Paid time off Experience:
Customer service: 1 year (Required) Healthcare:
1 year (Required) Work Location:
In person
