Front Desk (N0n-Clinical)

Front Desk (N0n-Clinical) Optimize U Fayetteville, NC Job Details Part-time | Full-time $15 an hour 3 days ago Qualifications Computer operation Microsoft Excel Achieving HIPAA compliance Phone communication Maintaining patient confidentiality Medical office experience HIPAA Administrative experience Medical administrative support Data entry Typing Clerical experience Productivity software Full Job Description Job Overview We are seeking a dynamic and organized Front Desk (Non-Clinical) professional to serve as the first point of contact for our healthcare facility. In this vital role, you will ensure smooth administrative operations by managing patient interactions, coordinating appointments, verifying insurance, and maintaining accurate medical records. Your energetic approach and attention to detail will contribute to a welcoming environment that supports exceptional patient service and efficient clinic workflow. This paid position offers an exciting opportunity to be part of a dedicated healthcare team committed to delivering outstanding care and administrative excellence. Duties Greet patients and visitors with professionalism and enthusiasm, providing excellent customer service at all times Schedule patient appointments using electronic health record (EHR) systems such as Epic, Meditech, or Athenahealth Verify insurance coverage, process insurance claims, and handle billing inquiries with accuracy and efficiency Manage multi-line phone systems, answer inquiries promptly, and direct calls appropriately using proper phone etiquette Maintain and update medical records, ensuring compliance with HIPAA regulations and confidentiality standards Review documentation for completeness and accuracy, including intake forms, care plans, and billing information Assist with office management tasks such as filing, data entry, appointment reminders, and managing office supplies Requirements Proven experience in a medical office environment or healthcare setting, including front desk or medical receptionist roles Excellent computer skills with proficiency in Microsoft Office Suite (Word, Excel) and typing skills (10 key typing preferred) Ability to handle sensitive information in accordance with HIPAA guidelines while maintaining confidentiality Bilingual abilities are highly desirable to serve diverse patient populations effectively Exceptional communication skills with professional phone etiquette and customer service orientation Office management experience including scheduling, filing, and administrative support in a healthcare setting is preferred Join us in creating a positive impact by providing outstanding front desk support that keeps our healthcare operations running smoothly. Your energy and dedication will help foster a welcoming environment where patients feel valued and cared for every step of the way.

Pay:

$15.00 per hour

Work Location:

In person