Front Office Associate

Job Summary We are seeking a dynamic and friendly Front Office Associate to join our healthcare team! In this vital role, you will be the first point of contact for patients and visitors, providing exceptional customer service while managing administrative tasks efficiently. Your energetic approach and attention to detail will ensure smooth clinic operations, accurate documentation, and a welcoming environment. This paid position offers an exciting opportunity to contribute to patient care and office management in a fast-paced medical setting. Responsibilities Greet patients and visitors warmly, ensuring a positive first impression Manage patient check-in and check-out processes using various EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, eClinicalWorks, and others Verify insurance coverage, perform insurance verification, and handle billing inquiries with accuracy and professionalism Schedule appointments, coordinate patient flow, and manage medical scheduling using office management software like Eaglesoft or Dentrix Answer multi-line phone systems with excellent phone etiquette, directing calls appropriately and taking detailed messages Maintain accurate medical records, file documents securely, and review documentation for completeness and compliance with HIPAA regulations Assist with medical administrative support tasks including data entry, filing, and preparing care plans or documentation review as needed Qualifications Prior clinic or medical office experience, including front desk or medical receptionist roles Strong knowledge of medical terminology, CPT coding, ICD-9/10 coding, and medical billing procedures Familiarity with EMR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or similar platforms Experience with health information management software like Eaglesoft or Dentrix is a plus Excellent computer skills including proficiency in Microsoft Office applications (Word, Excel) Bilingual abilities are highly desirable to serve diverse patient populations effectively Demonstrated customer service skills with a professional phone manner and positive attitude Ability to handle multiple tasks efficiently while maintaining attention to detail in documentation review and insurance verification Knowledge of HIPAA compliance standards to ensure patient confidentiality at all times Join our team as a Front Office Associate where your enthusiasm for helping others combined with your organizational skills will make a meaningful difference in our patients' experiences. We value energetic professionals committed to providing top-tier service in a collaborative healthcare environment!

Pay:

$15.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person