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Dental Receptionist
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Smiles Of Carolina
Knightdale, NC (In Person)
$48,880 Salary, Full-Time
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Job Description
We offer a competitive bonus program available after the successful completion of a 90-day probationary period. Dental experience preferred. Overview Join our dynamic healthcare team as a Dental Receptionist, where your friendly demeanor and organizational skills will be the first point of contact for patients entering our dental clinic. In this vital role, you will manage patient interactions, coordinate appointments, and ensure seamless communication between patients and the dental care team. Your expertise in medical administrative support and familiarity with dental terminology will help create a welcoming environment while maintaining efficient office operations. This paid position offers an exciting opportunity to contribute to high-quality patient care in a fast-paced, professional setting. Responsibilities Greet patients warmly and handle all front desk duties with professionalism and enthusiasm Schedule appointments accurately using dental practice management software such as Dentrix or Eaglesoft Verify insurance coverage, perform insurance eligibility checks, and process claims using systems like Epic, Meditech, or Athenahealth Collect payments, process billing, and manage medical collections efficiently Maintain accurate medical records and review documentation for completeness and compliance with HIPAA regulations Answer multi-line phone systems promptly with excellent phone etiquette; direct calls appropriately Assist with patient intake procedures, including data entry and updating electronic health records (EHR) systems such as eClinicalWorks or Meditech Support office management tasks including filing, appointment reminders, and managing patient flow throughout the clinic Ensure compliance with HIPAA and other healthcare regulations while handling sensitive medical information Collaborate with dental professionals to facilitate care plans and coordinate patient services Skills Strong knowledge of dental terminology, medical coding (ICD-10, CPT), and insurance verification processes Proficiency in EMR (Electronic Medical Records) systems like Epic, Meditech, or Athenahealth; experience with dental-specific software such as Dentrix or Eaglesoft is highly preferred Excellent computer skills including Microsoft Office Suite (Word, Excel) and typing accuracy (10 key typing) Demonstrated experience in medical billing, coding (ICD coding), and documentation review for accuracy and compliance Exceptional customer service skills with a focus on patient service excellence and effective communication in bilingual settings if applicable Prior clinic or dental office experience is highly desirable; familiarity with multi-line phone systems and health information management practices is a plus Ability to handle clerical tasks efficiently while maintaining attention to detail in a busy environment Knowledge of HIPAA regulations to ensure confidentiality and security of patient information Join us to be part of a dedicated team committed to delivering outstanding dental care through exceptional administrative support. Your skills will help ensure our patients receive the highest quality service from their first visit to their follow-up appointments!