Medical Receptionist

We are looking for an experienced and dependable Medical Receptionist to support a busy healthcare office near Hackensack, New Jersey. This contract-to-permanent opportunity is ideal for someone who enjoys creating a welcoming patient experience while keeping front-desk operations organized and efficient. The person in this role will coordinate appointments, assist with registration and insurance documentation, and serve as a key point of contact for visitors and callers.

Responsibilities:

• Welcome patients, visitors, and clients with professionalism, identify the reason for each visit, and guide them to the appropriate staff member or department.
• Support patient intake by helping individuals complete required paperwork and confirming insurance and registration details are accurately recorded.
• Manage incoming phone calls, route messages to the correct team members, and transfer calls promptly when additional assistance is needed.
• Arrange appointments while verifying demographic updates, determining whether visits are for new or existing patients, and explaining what documentation patients should bring.
• Coordinate related scheduling needs, including hospital admissions, diagnostic testing, imaging appointments, and visits with outside providers.
• Perform patient check-in activities and maintain an orderly front office environment that promotes efficient daily operations.
• Communicate clearly with patients regarding appointment logistics, required forms, and next steps before their visit.