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Medical Receptionist
Job
Robert Half
Hackensack, NJ (In Person)
Full-Time
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Job Description
Description We are looking for an experienced and dependable Medical Receptionist to support a busy healthcare office near Hackensack, New Jersey. This contract-to-permanent opportunity is ideal for someone who enjoys creating a welcoming patient experience while keeping front-desk operations organized and efficient. The person in this role will coordinate appointments, assist with registration and insurance documentation, and serve as a key point of contact for visitors and callers.
Responsibilities:
- Welcome patients, visitors, and clients with professionalism, identify the reason for each visit, and guide them to the appropriate staff member or department.
- Support patient intake by helping individuals complete required paperwork and confirming insurance and registration details are accurately recorded.
- Manage incoming phone calls, route messages to the correct team members, and transfer calls promptly when additional assistance is needed.
- Arrange appointments while verifying demographic updates, determining whether visits are for new or existing patients, and explaining what documentation patients should bring.
- Coordinate related scheduling needs, including hospital admissions, diagnostic testing, imaging appointments, and visits with outside providers.
- Perform patient check-in activities and maintain an orderly front office environment that promotes efficient daily operations.
- Communicate clearly with patients regarding appointment logistics, required forms, and next steps before their visit. Requirements
- Experience in a medical front office, reception, or patient-facing administrative role.
- Working knowledge of patient scheduling processes and front-desk coordination in a healthcare setting.
- Familiarity with patient check-in procedures, registration updates, and insurance information collection.
- Basic understanding of medical terminology used in outpatient or hospital environments.
- Strong verbal communication skills with the ability to interact courteously with patients, visitors, and staff.
- Ability to manage multiple tasks efficiently, including phones, scheduling, and documentation support.
- Proficiency with standard office systems and comfort handling electronic scheduling or registration tasks.