Scheduling Coordinator

Duties:

Job Summary:

• Coordinates all aspects of tests, procedures and surgeries under the direction and supervision of the Practice Supervisor or Manager and physician(s) in an efficient manner.
• Schedules procedures in a prompt, polite, and helpful manner.
• Follows guidelines of each facility including any required booking sheets.
• Makes sure proper equipment is ordered for surgery.
• Verifies patient demographics.
• Logs the patient and their insurance information, contacts insurance company for verification of coverage and benefits and obtains precertification from the payer.
• Coordinates procedure appointments with physicians calendar, and changes in the schedule are adjusted as needed.
• Communicates appointments and surgical preparation information to the patients.
• Responsible for arranging co-surgeon or assistant as needed as well as cross scheduling with other departments (i.e. the lab for intra op TH or nuclear medicine for injections/mapping).
• Ensures pre-op procedures are followed with consistency including: completion of surgical documentation (including completed consent forms, history and physical within 30 days of scheduled procedure and physician orders.
• Distributes documentation to appropriate departments.
• Schedules pre-surgery appointment with physician, obtains medical clearance(s) as needed, coordinates pre-admission testing appointments with appropriate departments and follows up with results to the physician.
• Responsible for maintaining block time guidelines at each of the hospitals.
• Coordinates required postoperative care under the direction of the provider.
• Obtains surgical billing information from physicians.
• Works with coding department to obtain appropriate codes and posts and reconciles all surgical charges.
• Tracks all procedures including completed and pending cases.
• Tracks all surgical testing and pathology results.
• Provides excellent customer service.
• Helps to promote high levels of service, greets patients and visitors in a prompt, courteous and helpful manner.
• At each patient encounter, responds promptly to patients needs and listen with empathy both in person and on the telephone.
• The coordinator will courteously assist the patient while never compromising the dignity of the patient's surgical and financial needs.
• Must display cooperative interactions with others and accepts responsibility for what needs to get done.
• Adapts work schedule to meet the needs of the practice and works additional hours as requested to maintain adequate coverage for the practice.
• Clocks in at designated start time.
• Manages time efficiently to prevent unapproved overtime.
• Performs assignments with efficiency and accuracy in a positive manner.
• May be required to provide cross coverage within the Physician Services Division.
• Participates in surgical service meetings held at the hospitals.
• Adheres to Client Organizational competencies and standards of behavior.

MondayFriday, 8:30 AM 5:00 PM. Coordinator to support Heart Failure and Pulmonary Hypertension program, serving patients ranging from their early 20s through older adulthood. The ideal candidate will have a minimum of 2 years of front desk experience within healthcare. Strong data entry skills and comfort managing high call volumes Prior experience in a healthcare setting required Familiarity with Epic and/or cardiology is highly preferred.

Responsibilities:

Greet patients, manage front-desk duties, and complete check-in procedures Provide post-visit instructions, including testing information and follow-up scheduling Screen and route incoming phone calls or take detailed messages as needed

Skills:

Required Skills & Experience:

• Two years of related experience.
• Effective interpersonal and communication skills required.
• The ability to learn quickly and adapt in a changing environment.

Preferred Skills & Experience:

• 2 years of progressive experience in a medical office is preferred.
• Proficient in medical terminology and HIPAA guidelines.
• Surgical coding knowledge (CPT and ICD-10) preferred.

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