Front Desk at Medical Specialty Office

We are looking for a friendly, organized, and detail-oriented Front Desk Associate to join our team in a full time or part time role. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors.

Front Desk Responsibilities:

Greet patients and visitors and notify the appropriate team member of their arrival Collect and post co-pays and communicate outstanding balances Answer incoming calls, transfer calls and take accurate messages according to office procedures Schedule and confirm patient appointments Verify insurance and retrieve referrals

Front Desk Required Skills and Abilities:

Excellent customer service and communication skills Ability to maintain professionalism, confidentiality, and diplomacy Strong interpersonal skills with the ability to work with diverse individuals Detail-oriented with strong follow-up and multitasking capabilities Adaptable and flexible in a fast-paced, ever-changing environment Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Education and Experience:

High School Diploma or equivalent required Front desk or medical office experience preferred Familiarity with electronic medical records (EMR) is a plus

Benefits Available:

Multiple medical and prescription coverage options Dental and vision care plans Health Savings Accounts (HSAs), where applicable Flexible Spending Accounts (FSAs) Voluntary critical illness, cancer, and accident insurance Voluntary hospital indemnity coverage Voluntary short-term and long-term disability insurance Voluntary term life insurance and AD&D (Accidental Death & Dismemberment) 401(k) retirement savings plan Paid time off (PTO) Commuter benefits Group auto and homeowners insurance

Part-time Benefits:

Vision Flexible Spending Accounts MetLife Auto/Vehicle & Home Insurance Discounts