Medical Receptionist Primary Care Practice

About Us:

We are an independent, well-established primary care office in Albany. We are recognized as a Patient Centered Medical Home, offering enhanced primary care services to our patients. We believe that creating a caring and respectful relationship with our patients is a vital part of our role in our patients' health care.

Medical Receptionist:

The reception desk and telephone reception is the face of the practice. As the first point of contact for patients and medical facilities calling our office, the appropriate candidate must demonstrate courtesy, punctuality, professionalism and a positive attitude while speaking with patients.

Description of Duties and Responsibilities:

1. Checking patients in and out, assuring patients complete the correct forms, verifying insurance, collecting payments, scheduling follow up visits. 2. Answering incoming and making outgoing calls: scheduling and confirming appointments, taking clear and accurate messages for medical advice, prescription refills and routing to clinical staff using Electronic Medical Record (EMR). 3. Indexing and scanning incoming documents from mulitple sources to the patients' chart and routing to the appropriate staff within the EMR. 4. Mailing letters, forms and test results, tracking specialist referrals, requesting records from other medical facilities, processing requests to release medical records and other tasks as requested by providers via the EMR.

Skills:

Must be computer literate with good typing skills Must have customer service experience Must be able to prioritize duties Must show ability to quickly learn the EMR system Must be able to operate basic office equipment . Knowledge of medical terminology and procedures preferred. Requires the ability to handle variations in workload, due to the volume of calls and patient appointments. Must have demonstrated ability to deal professionally and courteously with patients, physicians, and colleagues.

Accountability:

Must be punctual Must be able to follow direction and attention to detail Must have good history of attendance at prior jobs Must maintain patient confidentiality at all times and adhere to HIPAA standards regarding patient privacy.

Experience:

Experience working with the public, in a heavy customer contact area. A minimum of one year experience in the medical office or hospital setting is preferred.

Education:

High school diploma. This is a professional, friendly office that values Patient Centered Care.

Schedule:

Full-time, 40 hours per week Monday-Friday; 7:45 am-4:15 pm, 8:00 am-4:30 pm, 8:30 -5:00 pm

Job Type:

Full-time Pay:

$17.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Ability to

Commute:

Albany, NY 12211 (Preferred) Ability to

Relocate:

Albany, NY 12211: Relocate before starting work (Required)

Work Location:

In person